Warranties & In-store
Your whole warranty desk, in one portal.
Manufacturer warranties, extended warranties and purchases from retailers, all filed in your branded portal and resolved by the same AI agent.
7 min
median first response, warranty claims
41 min
median resolution, warranty claims
01
Manufacturer warranty.
You set the term, with per-product overrides by CSV. You carry the claim cost; we carry the labor.
Warranty term
Set by you
Per-product overrides
By CSV
Claim cost
You carry it
Labor
We carry it
02
Extended warranty, sold at checkout.
Shoppers choose their coverage once, at cart or checkout: no coverage, shipping protection, or extended coverage that adds a 2-year warranty (or any length you set) on top of shipping protection. There are no warranty variants on your product pages. Extended warranties are customer-funded with no claim reimbursements, so a larger share of each premium comes back to you. Live for Shopify stores.
03
In-store and marketplace.
Retail, wholesale or marketplace: customers pick where they bought it, upload a receipt, and pick the product. No order number needed.
warranty.yourbrand.com
Where did you purchase this?
Amazon
Costco
Other retailer
04
One filing flow.
Same portal, same questions, same resolution options: reship, refund or store credit.
Case study
Simple Modern cut warranty resolution from 13 hours to under 2, across online and in-store purchases.
Read the case study
Reviews
My claim was reviewed and approved within minutes of me submitting it. Excellent customer service!
Rebekah
Warranty, bought in store · resolved in 16 min · Oct 2026
I was apprehensive about adding this to my order as it does cost money but I'll never shop without it again I had a issue with stone falling out defective and they got my money back the same day and you can pick whether you want a replacement or store credit! I highly recommend adding this protection to order
Andrea
Warranty · defective item · resolved in 11 min · Sep 2026
Love my [brand] clubs! Had an unfortunate failure on my driver, but within hours of reporting it to the warranty department a new one was processed to ship with zero headache or issues.
Nick
Warranty · resolved same day · Oct 2026
So fast and easy to get my replacement cup for mine breaking! Costumer service was amazing the whole process!! All done in just a day!
Amanda
Warranty, bought in store · resolved same day · Oct 2026
Fastest customer service turn around that I've ever experienced. Great company and great products.
Michael
Warranty, bought in store · resolved in 47 min · Jul 2026
I didn't expect to get an answer on a Sunday, but I did. I was helpfully directed to the link that I needed to submit a claim. Then the claims department responded promptly and was very friendly and helpful.
Melissa
Warranty · resolved in 73 min · Jul 2026
Insanely quick resolution. So easy and very happy with how they handled it so quickly. Thank you!
Patrick
Warranty · defective item · resolved in 11 min · Aug 2026
Extremely quick to respond. And 100% follow through with their warranty. It's nice that you don't have to jump through different hoops just to get [what] the company says that they will do. I really appreciate how easy this process was.
Brittney
Warranty · defective item · resolved in 23 min · Aug 2026
Response time was fast, filing the claim was easy and their written communication was both clear and kind. Very impressed.
Rose
Warranty, bought in store · resolved in 2 h 23 min · Oct 2026