Brands in the furniture industry know that while their products are designed to be sturdy, the shipping process can still find a way to damage or misplace packages during transit and delivery. Scratches, dents, or other cosmetic damage that can occur during shipping can lead to costly returns and customer dissatisfaction.

Some components can be delicate, or more prone to damage such as glass tabletops or decorative elements. And customized or made-to-order furniture can be more complex to ship as each item is unique, and inventory management can be challenging. And when things do go wrong during shipping, handling returns or replacements for large furniture pieces is logistically complex, involving arranging for pickup, return shipping, inspections, and sending out replacements.

By offering shipping protection, furniture brands not only protect their customers’ orders from the perils of shipping and delivery, but can save their own bottom line from costly customer support, returns, replacements, and repairs.