Have a shipping issue? File a claim
Fast-track your customer experience.
Add shipping protection and priority support to your order. If anything goes wrong, get a refund, reshipment or store credit, with a median resolution time of 15 minutes.*
*Claims subject to approval. Please see Terms of Service for details.
How It Works
Shop with peace of mind:
add shipping protection.
1
Lost
Stolen
Delivered not Received
Damaged items
Wrong items
Wrong Address
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*Claims subject to approval. Resolution times may vary depending on the nature of the issue and supporting documentation.
86.6% of shoppers who rate their claim give it five stars.
The water bottle I initially was sent had a dent in it and was damaged. I went through the claim process which was extremely simple and quick and in less then 15 minutes a new water bottle was being sent to me. Absolutely outstanding customer service! Thank you [brand]!
Hazel
Damaged in transit · resolved in 7 min · Oct 2026
My claim was reviewed and approved within minutes of me submitting it. Excellent customer service!
Rebekah
Warranty, bought in store · resolved in 16 min · Oct 2026
I don't think I've experienced faster, friendly, and convenient customer service for making a claim on the bottle I had shipped to me!
Max
Damaged in transit · resolved in 6 min · Oct 2026
One of the 6 bottles that I had ordered Came in broken thanks to [brand] order protection my order was taken care of in just a few minutes.
Charlene
Damaged in transit · resolved in 6 min · Sep 2026
I ordered a set of sheets and a comforter as a gift. The delivery came in 2 parts and the sheet set was not received. I had order protection and the same day [the] claim was filed a new sheet set was shipped. Super customer service!!
Scott
Delivered, not received · resolved in 12 min · Sep 2026
I had a great experience with OrderProtection. The claims process was simple, fast, and hassle-free. Their customer support was responsive and genuinely helpful throughout the entire process.
Rachel
Delivered, not received · resolved in 34 min · Aug 2026
Help & FAQs
Get help with your order.
Don't see the answer you're looking for? Ask our reps after you file a claim.
How do I purchase Order Protection?
Is Order Protection optional? Can I cancel it?
What does Order Protection cover?
What isn’t covered?
Are defects covered, even on items bought in a store?
Does Order Protection cover international orders?
How do I file a claim?
What do I need to file a claim?
How long do I have to file a claim?
Tracking says delivered, but I don’t have my package?
How fast will my claim be resolved?
Will I get a refund, a reshipment or store credit?
How do I view my claim status?
I can’t file a claim—what should I do?
I didn’t add Order Protection. Can I still file a claim?
I have a question about the product I purchased—who should I contact?
Will filing a claim affect my future orders?
What do you do with my information?
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