Have a shipping issue? File a claim

Fast-track your customer experience.

Add shipping protection and priority support to your order and receive a refund, reshipment or store credit in 1-hour or less if you have any order issues or delays.*

*Claims subject to approval. Please see Terms of Service for details.

Find us in the cart or checkout on some of your favorite retailers.

Resolving shipping issues for
leading ecommerce Brands gloablly

How It Works

Shop with peace of mind:
add shipping protection.

1

Add shipping protection
to your order.

Add shipping protection
to your order.

Protect against the unexpected.
You'll be covered for:

Protect against the unexpected.
You'll be covered for:

Lost

Lost

Lost

Stolen

Stolen

Stolen

Delivered not Received

Delivered not Received

Delivered not Received

Damaged items

Damaged items

Damaged items

Wrong items

Wrong items

Wrong items

Wrong Address

Wrong Address

Wrong Address

2

File a claim and
we'll make it right, fast.*

File a claim and
we'll make it right, fast.*

You’ll get a refund or replacement when eligible, backed by our dedicated 24/7 support team.

You’ll get a refund or replacement when eligible, backed by our dedicated 24/7 support team.

File a claim

*Claims subject to approval. Resolution times may vary depending on the nature of the issue and supporting documentation.

Help & FAQs

Get help with your order.

Don't see the answer you're looking for? Ask our reps after you file a claim.

Get Help
Get Help

FAQs

FAQs

Frequently asked questions.

Frequently asked questions.

How do I purchase Order Protection?

How do I file a claim?

How do I file a claim?

How do I file a claim?

How do I file a claim?

I can’t file a claim—what should I do?

I can’t file a claim—what should I do?

I can’t file a claim—what should I do?

I can’t file a claim—what should I do?

How do I cancel Order Protection?

I have a question about the product I purchased—who should I contact?

How do I view my claim status?

Claims Policies and Coverage

What to expect with your claim.

Stolen items

Delivered Not Received

Lost

Damaged

Wrong item

Wrong Address (Carrier)

Wrong Address (Customer)

Defective Item

Carrier Did Not Receive

Product Not As Described

Late Shipping

Missing Items

Additonal Terms

Some brands may have unique requirements and terms that differ from the aforementioned policies.

Claims Policies and Coverage

What to expect with your claim.

Stolen items

Delivered Not Received

Lost

Damaged

Wrong item

Wrong Address (Carrier)

Wrong Address (Customer)

Defective Item

Carrier Did Not Receive

Product Not As Described

Late Shipping

Missing Items

Additonal Terms

Some brands may have unique requirements and terms that differ from the aforementioned policies.

Claims Policies and Coverage

What to expect with your claim.

Stolen items

Delivered Not Received

Lost

Damaged

Wrong item

Wrong Address (Carrier)

Wrong Address (Customer)

Defective Item

Carrier Did Not Receive

Product Not As Described

Late Shipping

Missing Items

Additonal Terms

Some brands may have unique requirements and terms that differ from the aforementioned policies.

Claims Policies and Coverage

What to expect with your claim.

Stolen items

Delivered Not Received

Lost

Damaged

Wrong item

Wrong Address (Carrier)

Wrong Address (Customer)

Defective Item

Carrier Did Not Receive

Product Not As Described

Late Shipping

Missing Items

Additonal Terms

Some brands may have unique requirements and terms that differ from the aforementioned policies.

File a claim
File a Claim
File a Claim