Order Protection for Retailers
Ultra-fast 24/7 customer support — for free.
Boost profits. Protect your orders. Protect your brand.
Boost profits. Protect your orders.
Protect your brand.
Boost profits. Protect your orders.
Protect your brand.
Coverage for Theft • Damage • Lost packages • Wrong items • Missing items & More
World-class shipping protection and customer support.
$66M
In Protected orders
584k
Protected orders
97%
Claim approval rate
$30
Per claim saved on Avg.
World-class shipping protection and customer support.
$66M
In Protected orders
584k
Protected orders
97%
Claim approval rate
$30
Per claim saved on Avg.
World-class shipping protection and customer support.
$66M
In Protected orders
584k
Protected orders
97%
Claim approval rate
$30
Per claim saved on Avg.
World-class shipping protection and customer support.
$66M
In Protected orders
584k
Protected orders
97%
Claim approval rate
$30
Per claim saved on Avg.
Shipping Issues Are a Problem
Say goodbye to shipping issues.
And hello to happy loyal customers.
And hello to happy, loyal customers.
260M packages stolen last year.
That's nearly one for every American.
40%+ of people leave negative reviews after a bad shipping experience.
It's time to take control of negative reviews from bad shipping experiences.
We're Here to Help
Protect your orders. Protect your brand.
69% of customers are willing to buy shipping protection.
Shipping issue? Your customer files a claim.
Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.
End-to-end SMS support for all claims
A refund or reshipment is sent in under 1 hour.
We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.
Automated across all systems in one-click
We're Here to Help
Protect your orders. Protect your brand.
69% of customers are willing to buy shipping protection.
Shipping issue? Your customer files a claim.
Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.
End-to-end SMS support for all claims
A refund or reshipment is sent in under 1 hour.
We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.
Automated across all systems in one-click
We're Here to Help
Protect your orders. Protect your brand.
69% of customers are willing to buy shipping protection.
Shipping issue? Your customer files a claim.
Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.
End-to-end SMS support for all claims
A refund or reshipment is sent in under 1 hour.
We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.
Automated across all systems in one-click
We're Here to Help
Protect your orders. Protect your brand.
69% of customers are willing to buy shipping protection.
Shipping issue? Your customer files a claim.
Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.
End-to-end SMS support for all claims
A refund or reshipment is sent in under 1 hour.
We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.
Automated across all systems in one-click
We're Here to Help
Protect your orders. Protect your brand.
69% of customers are willing to buy shipping protection.
Shipping issue? Your customer files a claim.
Your customers painlessly file a claim in our world-class portal through a simple guided quiz-style form.
End-to-end SMS support for all claims
A refund or reshipment is sent in under 1 hour.
We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.
Automated across all systems in one-click
Unparalleled Support
24/7 world-class customer support.
Customer service is hard. We'll handle everything for you.
Highly-trained agents.
Clear and concise communication.
Highly-trained agents. Max 1 hour response time.
Clear and concise communication.
Intelligent resolutions.
14K claims processed and smart connections with carriers.
SMS support.
Customers love the option to text.
Was a very easy to submit a claim, great that I can text with you directly as well. Thanks!!
Our Platform
Your shipping issue hub for everything.
Instant insights. Customer conversations. Automated resolutions.
Get full visibility into performance of shipping resolutions, and see how we're helping your customers with their issues with friendly and lightning-fast responses.
Get full visibility into performance of shipping resolutions, and see how we're helping your customers with their issues with friendly and lightning-fast responses.
Get full visibility into performance of shipping resolutions, and see how we're helping your customers with their issues with friendly and lightning-fast responses.
23%
20%
9%
8%
7%
5%
Analyze reoccuring issues.
Solve common problems to save future headaches and revenue.
Measure customer satisfaction.
Measure average response and resolution time and watch the positive feedback flow in.
27%
23%
23%
27%
20%
20%
27%
9%
9%
27%
8%
8%
27%
7%
7%
27%
5%
5%
Why Order Protection?
Undefeated coverage, support and features.
OrderProtection
.com
Other Companies
All case types covered
Theft, damage, returned to sender, loss, missing, defective, order not received, wrong items and missing items.
No mobile required
No barrier to submit a claim, visit from any device on any browser.
SMS customer support
Customers expect service via text, we give it to them!
Own your data
We don't share your data, and provide full transparency of anything necessary to provide your customers with the best support possible.
Why Order Protection?
Undefeated coverage, support and features.
Us
Others
All case types covered
Theft, damage, returned to sender, loss, missing, defective, order not received, wrong items and missing items.
No mobile required
No barrier to submit a claim, visit from any device on any browser.
SMS customer support
Customers expect service via text, we give it to them!
Own your data
We don't share your data, and provide full transparency of anything necessary to provide your customers with the best support possible.
Why Order Protection?
Undefeated coverage, support and features.
Us
Others
All case types covered
Theft, damage, returned to sender, loss, missing, defective, order not received, wrong items and missing items.
No mobile required
No barrier to submit a claim, visit from any device on any browser.
SMS customer support
Customers expect service via text, we give it to them!
Own your data
We don't share your data, and provide full transparency of anything necessary to provide your customers with the best support possible.
⚡️ Coming Q1 2023
End-to-end white label solution.
The first completely managed and branded customer service solution that rivals the world's biggest brands.
Branded in less than a minute.
Add your colors, font and like magic, you have a completely branded customer service solution.
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Dark mode, out of the box.
It's no longer a 'nice-to-have' with over 81% of smartphone users using it.
