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How Oh Polly Increased their NPS by 210%

How Oh Polly Increased their NPS by 210%

Turn your shipping problems into profit.

Turn your shipping problems into profit.

Turn your shipping problems into profit.

Turn your shipping problems into profit.

Turn your shipping problems into profit.

Reduce CS tickets, get free 24/7 support for your customers,
and boost profits with shipping and product protection.

Reduce CS tickets, get free 24/7 support for your customers,
and boost profits with shipping and product protection.

Reduce CS tickets, get free 24/7 support for your customers,
and boost profits with shipping and product protection.

Reduce CS tickets, get free 24/7 support for your customers,
and boost profits with shipping and product protection.

Reduce CS tickets, get free 24/7 support for your customers,
and boost profits with shipping and product protection.

Get a demo

Learn more

Resolving customer issues for the finest global eCommerce brands

Resolving shipping issues for
leading ecommerce Brands gloablly

210%

increase in NPS score

increase in NPS score

84%

decrease in ticket resolution time

decrease in ticket resolution time

decrease in ticket
resolution time

“Now, if a customer experiences an issue we can simply direct the customer to submit a claim through OP, which only takes a fraction of the time.”

“Now, if a customer experiences an issue we can simply direct the customer to submit a claim through OP, which only takes a fraction of the time.”

View case study

How It Works

Industry-leading support in just a few clicks; resolutions in minutes.

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

Skatie Order Protection

Protection for Damage, Loss, Theft & More!

$1.55

Use your brand name and fonts.

1

Add our lightweight widget to your cart.

2

Customers file a claim for shipping issues.

3

Our 24/7 support reships or refunds approved claims (97%) in ~14m.

4

Receive a monthly payout in rev share.

Discover shipping protection

1

Add our lightweight widget to your cart.

2

Customers file a claim for shipping issues.

3

Our 24/7 support reships or refunds approved claims (97%) in ~14m.

4

Receive a monthly payout in rev share.

Discover shipping protection

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

Skatie Order Protection

Protection for Damage, Loss, Theft & More!

$1.55

Use your brand name and fonts.

1

Add our lightweight widget to your cart.

2

Customers file a claim for shipping issues.

3

Our 24/7 support reships or refunds approved claims (97%) in ~14m.

4

Receive a monthly payout in rev share.

Discover shipping protection

Your customers will love 16m resolutions
to their shipping issues.

We’ll reship or refund the customer
and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle
all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

Benefits For Everyone

Watch CS tickets fall — and profits skyrocket.

For CX Teams

For Founders

CX Teams

Enhance your CX with supercharged 24/7 support.

Eliminate low-value tickets for post-purchase issues

Keep tabs on customer comms with full visibility

Scale support as claim volume increases with growth

Streamline claims and customer communications

Learn more

"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."

Sandy Sloan

Director of Customer Experience

For CX Teams

For Founders

CX Teams

Enhance your CX with supercharged 24/7 support.

Eliminate low-value tickets for post-purchase issues

Keep tabs on customer comms with full visibility

Scale support as claim volume increases with growth

Streamline claims and customer communications

Learn more

"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."

Sandy Sloan

Director of Customer Experience

For CX Teams

For Founders

CX Teams

Enhance your CX with supercharged 24/7 support.

Eliminate low-value tickets for post-purchase issues

Keep tabs on customer comms with full visibility

Scale support as claim volume increases with growth

Streamline claims and customer communications

Learn more

"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."

Sandy Sloan

Director of Customer Experience

25,000+ tickets resolved

and 25k fewer tickets for our brands to solve

16 minute resolutions

Time from claim filed to resolved

25,000+ tickets resolved

and 25k fewer tickets for our brands to solve

16 minute resolutions

Time from claim filed to resolved

Built For You

Brand and customer care, tailored to you.

Streamlined support

We provide 24/7 support for your customers and you, including SMS options and integrations with major support platforms.

Learn more

Flexible customization

Completely branded to your company, we're the most flexible solution on the market.

Discover the possibilites

Instant insights

Analyze recurring issues, and measure customer satisfaction all from one place.

Complete visibility

Full access to all customer communications and claims, so you’re always in the loop.

Custom Secure Solution

Flexible, compliant, and trusted.

“If you’re a brand looking to partner with Order Protection and you’re on the fence at the end of the day there’s nothing to lose, and everything to gain.”

Jaan Bhatia, Partner at Primitive Skateboarding

View case study

Unlimited pricing flexibility, to meet the needs of your unique business.

See pricing options

✦ COMPLIANT ✦ SECURED ✦ 100% OWNED

We own our own insurance captive to back our protection, so you can remain compliant and avoid penalties and fees.

Learn more

Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.

Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.

View integrations

Get Started

Start protecting your customers with the best.

We're here to help in two ways.

We're here to help in two ways.

We're here to help in two ways.

We're here to help in two ways.

We're here to help in two ways.

Shipping Protection

Protect your orders and brand.

Learn more

Coming Q1 2024

Product Warranty

Protect your products.

Get an early look

Book a demo ahead of BFCM (+ more shipping issues)

->

Product

Resources

Customers

Pricing

File a claim

Get a demo

Login

Book a demo ahead of BFCM (+ more shipping issues)

->

Get a demo

Book a demo ahead of BFCM (+ more shipping issues)

->

Product

Resources

Customers

Pricing

File a claim

Get a demo

Login

Schedule a demo with us

Wow-worthy support is just a demo away.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.

Schedule a demo with us

Wow-worthy support is just a demo away.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.