Order Protection for Retailers

Ultra-fast 24/7 customer support — for free.

Boost profits. Protect your orders. Protect your brand.

Boost profits. Protect your orders.
Protect your brand.

Boost profits. Protect your orders.
Protect your brand.

Coverage for Theft • Damage • Lost packages • Wrong items • Missing items & More

World-class shipping protection and customer support.

$27M

In Protected orders

411k

Protected orders

97%

Claim approval rate

$30

Per claim saved on Avg.

World-class shipping protection and customer support.

$27M

In Protected orders

411k

Protected orders

97%

Claim approval rate

$30

Per claim saved on Avg.

World-class shipping protection and customer support.

$27M

In Protected orders

411k

Protected orders

97%

Claim approval rate

$30

Per claim saved on Avg.

World-class shipping protection and customer support.

$27M

In Protected orders

411k

Protected orders

97%

Claim approval rate

$30

Per claim saved on Avg.



Shipping Issues Are a Problem

Say goodbye to shipping issues.

And hello to happy loyal customers.

And hello to happy, loyal customers.

260M packages stolen last year.

That's nearly one for every American.

40%+ of people leave negative reviews after a bad shipping experience.

It's time to take control of negative reviews from bad shipping experiences.

We're Here to Help

Protect your orders. Protect your brand.

69% of customers are willing to buy shipping protection.

Add order protection to your cart.

Get set up quick. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.

Automated across all systems in one-click

We're Here to Help

Protect your orders. Protect your brand.

69% of customers are willing to buy shipping protection.

Add order protection to your cart.

Get set up quick. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.

Automated across all systems in one-click

We're Here to Help

Protect your orders. Protect your brand.

69% of customers are willing to buy shipping protection.

Add order protection to your cart.

Get set up quick. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.

Automated across all systems in one-click

We're Here to Help

Protect your orders. Protect your brand.

69% of customers are willing to buy shipping protection.

Add order protection to your cart.

Get set up quick. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.

Automated across all systems in one-click

We're Here to Help

Protect your orders. Protect your brand.

69% of customers are willing to buy shipping protection.

Add order protection to your cart.

Get set up quick. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customer's painlessly file a claim in our world-class portal through a simple guided quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

We'll assess and resolve the claim made by the customer using carrier data and all information collected, super fast.

Automated across all systems in one-click

Unparalleled Support

24/7 world-class customer support.

Customer service is hard. We'll handle everything for you.

Highly-trained agents.

Clear and concise communication.

Highly-trained agents. Max 1 hour response time.

Clear and concise communication.

16 agents
Online
16 agents
Online
16 agents
Online
Avg Response
1 hr

Intelligent resolutions.

14K claims processed and smart connections with carriers.

Order Placed
12:17am
Shipped
4:20pm
Processing
Lost

SMS support.

Customers love the option to text.

Was a very easy to submit a claim, great that I can text with you directly as well. Thanks!!

Our Platform

Your shipping issue hub for everything.

Instant insights. Customer conversations. Automated resolutions.

Get full visibility into performance of shipping resolutions, and see how we're helping your customers with their issues with friendly and lightning-fast responses.

Get full visibility into performance of shipping resolutions, and see how we're helping your customers with their issues with friendly and lightning-fast responses.

Get full visibility into performance of shipping resolutions, and see how we're helping your customers with their issues with friendly and lightning-fast responses.

Missing Item
27%
Delivered Not Received

23%

Damaged

20%

Lost / Stolen

9%

Wrong Item

8%

Defective Item

7%

Returned to Sender

5%

Analyze reoccuring issues.

Solve common problems to save future headaches and revenue.

Avg Resolution
58m
Avg Response Time
12m

Measure customer satisfaction.

Measure average response and resolution time and watch the positive feedback flow in.

Measure customer satisfaction.

Measure average response and resolution time and watch the positive feedback flow in.

Measure customer satisfaction.

Measure average response and resolution time and watch the positive feedback flow in.

Avg Resolution
Avg Resolution
Avg Resolution
58m
58m
58m
Avg Response Time
Avg Response Time
Avg Response Time
12m
12m
12m
Missing Item
Missing Item
Missing Item
27%
27%
27%
Delivered Not Received
Delivered Not Received
Delivered Not Received

27%

23%

23%

Damaged
Damaged
Damaged

27%

20%

20%

Lost / Stolen
Lost / Stolen
Lost / Stolen

27%

9%

9%

Wrong Item
Wrong Item
Wrong Item

27%

8%

8%

Defective Item
Defective Item
Defective Item

27%

7%

7%

Returned to Sender
Returned to Sender
Returned to Sender

27%

5%

5%

Why Order Protection?

Undefeated coverage, support and features.

OrderProtection
.com

Other Companies

All case types covered

Theft, damage, returned to sender, loss, missing, defective, order not received, wrong items and missing items.

No mobile required

No barrier to submit a claim, visit from any device on any browser.

SMS customer support

Customers expect service via text, we give it to them!

Own your data

We don't share your data, and provide full transparency of anything necessary to provide your customers with the best support possible.

Why Order Protection?

Undefeated coverage, support and features.

Us

Others

All case types covered

Theft, damage, returned to sender, loss, missing, defective, order not received, wrong items and missing items.

No mobile required

No barrier to submit a claim, visit from any device on any browser.

SMS customer support

Customers expect service via text, we give it to them!

Own your data

We don't share your data, and provide full transparency of anything necessary to provide your customers with the best support possible.

Why Order Protection?

Undefeated coverage, support and features.

Us

Others

All case types covered

Theft, damage, returned to sender, loss, missing, defective, order not received, wrong items and missing items.

No mobile required

No barrier to submit a claim, visit from any device on any browser.

SMS customer support

Customers expect service via text, we give it to them!

Own your data

We don't share your data, and provide full transparency of anything necessary to provide your customers with the best support possible.

⚡️ Coming Q1 2023

End-to-end white label solution.

The first completely managed and branded customer service solution that rivals the world's biggest brands.

Branded in less than a minute.

Add your colors, font and like magic, you have a completely branded customer service solution.

  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

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    You'll find this in the order confirmation email.
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  • BEAUTY & CO

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    You'll find this in the order confirmation email.
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    You'll find this in the order confirmation email.
    Order Number

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    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

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  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

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    number?
    You'll find this in the order confirmation email.
    Order Number

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    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

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  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

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  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

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    Camp Co.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Beauty & CO.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Beauty & CO.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Beauty & CO.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Beauty & CO.
  • Primary
    #038827
    Secondary
    #038827
    Tertiary
    #038827
    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.
  • What’s your order number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • BEAUTY & CO

    What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
  • What’s your order
    number?
    You'll find this in the order confirmation email.
    Order Number

    Continue
    Camp Co.

Dark mode, out of the box.

It's no longer a 'nice-to-have' with over 81% of smartphone users using it.

What’s your order number?
You'll find this in the order confirmation email.
Order Number

Continue