About Order Protection

Protecting your customers from all potential shiphaps

Because protected customers are happy, loyal customers.

We’re on a mission to help brands provide quick resolutions and exceptional customer support when shipping issues happen.

2021

Founded

$10M

VC-backed funding

49

Employees (Protectors)

$30

Per claim saved on avg.

We’re on a mission to help brands provide quick resolutions and exceptional customer support when shipping issues happen.

2021

Founded

$10M

VC-backed funding

49

Employees (Protectors)

$30

Per claim saved on avg.

Who We Are

We're obsessed with solving shipping issues (shiphaps)

From damaged or missing items to stolen packages, and everything in between.

ship·hap

noun /'ship, (h) ap/

0:00/1:34

1: an unfortunate shipping incident

The damaged package was a tragic shiphap that could have been protected with Order Protection.

2: bad luck : MISFORTUNE

The package was delivered without shiphap.

3: used to say bad things can happen during shipping and cannot be prevented

Your package was stolen by a porch pirate, again? Ah, well, shiphaps! Next time you should definitely get Order Protection.

We cover brands for all major shipping issues

Theft

Damaged items

Lost

Returned to sender

Wrong items

Missing items

Helping the Unpreventable

We know shiphaps...

And while they can't always be prevented, they can be protected. We're on a mission to help brands provide quick resolutions and exceptional customer support when shipping issues happen.

We know the customer journey doesn’t end with a sale. In fact, oftentimes it’s what happens from the time a customer makes a purchase until they receive their package that can make or break the experience they have with a brand.

Don’t let shiphaps ruin your customers’ experience with your brand.

Our Story

We're rooted in eCommerce.

We’re passionate about eCommerce. Our team is made up of industry veterans from innovative, multi-billion dollar brands who saw the need for a better way to handle the shipping experience.

What We Do

Champions of your customers and brand.

We're here to provide lightning-fast resolutions and five-star support to your customers.

Your extended 24/7 team

We know customer support is hard, but it's a crucial aspect of attracting and retaining loyal, happy customers. And when customers need support, they expect a quick and seamless experience. When you work with us, we become an extension of your team. We’ll represent your brand with the same integrity and standards we hold for our own team.

Your customers come first, always

We care about your customers as much as you do, and our goal is to eliminate as much friction and frustration as possible from the post-purchase journey.     When things go wrong during the shipping process, your customers want to feel like their needs are being prioritized. We’ll make sure their problems are resolved quickly and efficiently.