Who We Are
We're obsessed with solving shipping issues (shiphaps)
From damaged or missing items to stolen packages, and everything in between.
The damaged package was a tragic shiphap that could have been protected with Order Protection.
The package was delivered without shiphap.
3: used to say bad things can happen during shipping and cannot be prevented
Your package was stolen by a porch pirate, again? Ah, well, shiphaps! Next time you should definitely get Order Protection.
We cover brands for all major shipping issues
Theft
Damaged items
Lost
Returned to sender
Wrong items
Missing items
Helping the Unpreventable
We know shiphaps...
And while they can't always be prevented, they can be protected. We're on a mission to help brands provide quick resolutions and exceptional customer support when shipping issues happen.
We know the customer journey doesn’t end with a sale. In fact, oftentimes it’s what happens from the time a customer makes a purchase until they receive their package that can make or break the experience they have with a brand.
Don’t let shiphaps ruin your customers’ experience with your brand.
Our Story
We're rooted in eCommerce.
We’re passionate about eCommerce. Our team is made up of industry veterans from innovative, multi-billion dollar brands who saw the need for a better way to handle the shipping experience.
Careers at Order Protection
Let's protect
brands, together.
We're building a culture that empowers motivated, passionate individuals to make an
impact on the future of Order Protection.