About
Putting your brand and
customers first,
always.
Putting your brand and customers first, always.
Putting your brand and
customers first,
always.
We're empowering brands to take back control of the post-purchase experience.
Once products leave the warehouse, their fate is in the hands of shipping carriers and delivery people and the honesty of neighbors—totally out of brands’ hands, right?
Wrong. Well, partially wrong.
Brands still can’t predict or control what will happen during shipping or delivery and beyond, but what they can control is how they respond to whatever may happen. They can control the experience their customers have with them. And that’s where Order Protection comes in.
We want to give the power back to the brands to create a positive post-purchase experience, while also lightening the load of what that responsibility looks like.
Because there’s no one-size-fits-all solution to post-purchase issues, we work closely with our brand partners to build a solution that solves their unique business needs. We invite brands to collaborate with us on how resolutions should be handled, providing them with complete visibility into the claims process and communications with their customers at all times. Ultimately, brands decide how involved or hands-off they want to be, and we handle the rest.
Today, brands of all sizes and across all industries are partnering with Order Protection to provide the kind of post-purchase experience they can be proud to say they own.
Once products leave the warehouse, their fate is in the hands of shipping carriers and delivery people and the honesty of neighbors—totally out of brands’ hands, right?
Wrong. Well, partially wrong.
Brands still can’t predict or control what will happen during shipping or delivery and beyond, but what they can control is how they respond to whatever may happen. They can control the experience their customers have with them. And that’s where Order Protection comes in.
We want to give the power back to the brands to create a positive post-purchase experience, while also lightening the load of what that responsibility looks like.
Because there’s no one-size-fits-all solution to post-purchase issues, we work closely with our brand partners to build a solution that solves their unique business needs. We invite brands to collaborate with us on how resolutions should be handled, providing them with complete visibility into the claims process and communications with their customers at all times. Ultimately, brands decide how involved or hands-off they want to be, and we handle the rest.
Today, brands of all sizes and across all industries are partnering with Order Protection to provide the kind of post-purchase experience they can be proud to say they own.
Once products leave the warehouse, their fate is in the hands of shipping carriers and delivery people and the honesty of neighbors—totally out of brands’ hands, right?
Wrong. Well, partially wrong.
Brands still can’t predict or control what will happen during shipping or delivery and beyond, but what they can control is how they respond to whatever may happen. They can control the experience their customers have with them. And that’s where Order Protection comes in.
We want to give the power back to the brands to create a positive post-purchase experience, while also lightening the load of what that responsibility looks like.
Because there’s no one-size-fits-all solution to post-purchase issues, we work closely with our brand partners to build a solution that solves their unique business needs. We invite brands to collaborate with us on how resolutions should be handled, providing them with complete visibility into the claims process and communications with their customers at all times. Ultimately, brands decide how involved or hands-off they want to be, and we handle the rest.
Today, brands of all sizes and across all industries are partnering with Order Protection to provide the kind of post-purchase experience they can be proud to say they own.
Once products leave the warehouse, their fate is in the hands of shipping carriers and delivery people and the honesty of neighbors—totally out of brands’ hands, right?
Wrong. Well, partially wrong.
Brands still can’t predict or control what will happen during shipping or delivery and beyond, but what they can control is how they respond to whatever may happen. They can control the experience their customers have with them. And that’s where Order Protection comes in.
We want to give the power back to the brands to create a positive post-purchase experience, while also lightening the load of what that responsibility looks like.
Because there’s no one-size-fits-all solution to post-purchase issues, we work closely with our brand partners to build a solution that solves their unique business needs. We invite brands to collaborate with us on how resolutions should be handled, providing them with complete visibility into the claims process and communications with their customers at all times. Ultimately, brands decide how involved or hands-off they want to be, and we handle the rest.
Today, brands of all sizes and across all industries are partnering with Order Protection to provide the kind of post-purchase experience they can be proud to say they own.
We're rooted in eCommerce.
Our team is made up of industry veterans from innovative, multi-billion dollar brands who saw the need for a better way to handle the shipping experience.
We put the brands we work with, first.
We work very closely with each of our brands to make sure we're resolving their needs and representing their brand though collaboration, discovery, branding, brand voice, macros and much more. We want the experience to be perfect for your customers, everytime.