Fraud & Abuse
Coverage for customers. Protection for you.
Generous policies shouldn’t make you an easy target. Claims are checked before anything is paid.
Five safeguards
Image authenticity.
Uploaded photos are checked for signs of being AI-generated or edited before they count as proof.
Signed attestation.
Every claimant signs the facts at filing.
Order-risk and fraud scoring.
Order-risk signals from your platform plus our own fraud scoring.
Police reports.
We may require one when a claim is flagged medium or high risk, or for higher-value theft and non-receipt claims.
Human review.
High-value or thin-evidence claims always go to a person. Our guardrails favor a human whenever there’s doubt.
Duplicate and serial claims are flagged against the customer’s history with your store.