Shipping Protection

You ship it—we’ll take care of the rest.

We optimize the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

Powerhouse eCommerce brands trust us to reduce their CS tickets, add new revenue, increase customer satisfaction, and solve shipping issues.

See all case studies

  • Read the case study

    +210%

    increase in NPS score.

  • We’re solving cases for Hurley and protecting their customers against damage, theft, loss, and more.

    59%

    attachment rate

  • We're solving problems for Milk Snob and helping them protect precious shipments from damage, theft, loss, and more.

    68%

    attachment rate

It pays to provide shipping protection—literally.

We'll handle your customers' shipping issues and you'll get a monthly payout from protected orders.

1

Add our ultra-light widget to your cart and see new revenue on every order.

Use your own brand name; receive revenue sharing from us.

100% carbon-neutral shipping available.

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

Skatie Order Protection

Protection for Damage, Loss, Theft & More!

$1.55

Use your brand name and fonts.

2

Customers can quickly start a claim and get help for order issues, from familiar places.

Integrated into your existing comms and customer journey.

3

Shipping issue? Customers file a claim on your branded portal, with a custom URL.

Customize every detail to apply your branding throughout the entire process.

Learn more

4

Our (your new) 24/7 support team will resolve the claim lightning fast.

Around the clock, top-notch support.

Learn more

85,000+ shipping claims resolved

and 85k fewer claims for our brands to solve

Reduce CS tickets, add new revenue.

Enhance profitability in every transaction, all the while elevating the customer experience.

We’ll reship or refund the customer
and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle
all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

New revenue on each protected order in monthly revenue-sharing payouts.

24/7 support for all major case types where we treat your customers like our own.

The most customizable pricing allows us to build a plan especially for your business.

Very happy customers get responses in minutes and full resolutions in 14m.

Low code, high impact. Get set up with just a few lines of code.

Your branding end-to-end throughout the entire customer experience.

NEW EPISODE WITH

Glossier

->

Product

Resources

Get a demo

OP Champions

Chat with CS & eCommerce leaders about us.

Meet our Champions

  • Co-Founder & COO

  • Director of Customer Operations

  • VP of Conversion Rate and Site Optimization

  • Senior Manager of eCommerce

85,000+ shipping claims resolved

and 85k fewer claims for our brands to solve

Complete communication visibility.

We’ll provide the support, but you’ll get full visibility and control over all customer communications.

Transparent communication and visibility into claims

Get full access to all communications with your customers, even when we handle the tickets.

Custom macros in your brand voice

Customizability is our speciality. You can create custom macros based on our core messaging so you can always sound like, you.

Your customers will be thrilled with a fast resolution, and your team's workload will be lighter.

  • Thank you, I really appreciate it. I look forward to purchasing more products from you guys in the future. This excellent customer service has gained you a happy customer! Have a great day.

    Carlos

    Primitive Skateboarding Customer

  • Thank you for your help! That was extremely quick! As long as ARMRA exists, I will keep repurchasing your products. Thanks again.

    Frank

    ARMRA Customer

  • Thank you for the prompt response, I really appreciate it and will definitely be ordering through your site again because of the great customer service.

    Liliana

    Dose of Roses Customer

Optimization Tools

Optimize every aspect of shipping protection.

A/B

Testing

Store

Credit

Fraud

Protection

Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.

View integrations

Schedule a demo with us

Wow-worthy support is just a demo away.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

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