Shipping Protection

Shipping Protection

Shipping Protection

Add a toggle for mind- boggling revenue & support.

Add a toggle for mind- boggling revenue & support.

Add a toggle for mind- boggling revenue & support.

Customers opt in to 24/7 support and protection at checkout. Your brand gets professional support, compliant coverage, and free, easy money.

Customers opt in to 24/7 support and protection at checkout. Your brand gets professional support, compliant coverage, and free, easy money.

Customers opt in to 24/7 support and protection at checkout. Your brand gets professional support, compliant coverage, and free, easy money.

We cover brands for all major shipping issues

Theft

Damaged items

Lost

Returned to sender

Wrong items

Missing items



Boost Customer Loyalty

Shipping issues can’t always be prevented—but they can be protected.

Cultivate happy, loyal customers with shipping protection and support that shows you care.

260M packages stolen last year.

That's nearly one for every American.

40%+ of people leave negative reviews after a bad shipping experience.

Control the narrative by ensuring your customers always have a positive experience—even when things go wrong.

Resolutions in Minutes

Shipping support & new revenue in 4 easy steps.

You add a shipping protection toggle to your checkout. Our expert agents handle all shipping-related claims with 24/7 support. Your customers are happy, and your brand is protected.

Add order protection to your checkout.

Get set up quick by adding our protection widget (a tiny snippet of code) to your checkout. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customers painlessly file claims through a simple, guided, quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

Our highly-trained agents will assess and resolve the customer's claim using carrier data and all information collected, in record time.

Automated across all systems in one-click

Get a monthly payout from protected orders.

Collect new revenue from the customers that purchase OP. You’ll also be reimbursed for approved claims.

Resolutions in Minutes

Shipping support & new revenue in 4 easy steps.

You add a shipping protection toggle to your checkout. Our expert agents handle all shipping-related claims with 24/7 support. Your customers are happy, and your brand is protected.

Add order protection to your checkout.

Get set up quick by adding our protection widget (a tiny snippet of code) to your checkout. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customers painlessly file claims through a simple, guided, quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

Our highly-trained agents will assess and resolve the customer's claim using carrier data and all information collected, in record time.

Automated across all systems in one-click

A refund or reshipment is sent in under 1 hour.

Collect new revenue from the customers that purchase OP. You’ll also be reimbursed for approved claims.

Resolutions in Minutes

Shipping support & new revenue in 4 easy steps.

You add a shipping protection toggle to your checkout. Our expert agents handle all shipping-related claims with 24/7 support. Your customers are happy, and your brand is protected.

Add order protection to your checkout.

Get set up quick by adding our protection widget (a tiny snippet of code) to your checkout. We're integrated with all major platforms and apps.

Get up and running the next day

Shipping issue? Your customer files a claim.

Your customers painlessly file claims through a simple, guided, quiz-style form.

End-to-end SMS support for all claims

A refund or reshipment is sent in under 1 hour.

Our highly-trained agents will assess and resolve the customer's claim using carrier data and all information collected, in record time.

Automated across all systems in one-click

Get a monthly payout from protected orders.

Collect new revenue from the customers that purchase OP. You’ll also be reimbursed for approved claims.

Unparalleled Support

Relieve your CS team of all shipping-related claims and issues.

24/7 support from us = fewer customer support cases for you.

Our highly-trained agents will handle all of your cases.

Our expert reps typically respond in 2-3 minutes.

16 agents
Online
Avg Response
1 hr

Connect with your support platform.

See claims right in your dashboard.

Order Placed
12:17am
Shipped
4:20pm
Processing
Lost

SMS support.

Make the claims process as easy as possible for customers with an option to text with reps.

Was a very easy to submit a claim, great that I can text with you directly as well. Thanks!!

Full transparency and visibility into claims

Our agents will work directly with your customers, but you’ll have the ability to review all communications and claims.

Our Platform

Your hub for all shipping-related issues.

Instant insights, customer conversations, automated resolutions—all in one place.

Get full visibility into shipping resolution performance, including how we interact with your customers, and where you can optimize your shipping experience.

Get full visibility into shipping resolution performance, including how we interact with your customers, and where you can optimize your shipping experience.

Missing Item
27%
Delivered Not Received

23%

Damaged

20%

Lost / Stolen

9%

Wrong Item

8%

Defective Item

7%

Returned to Sender

5%

Analyze reoccuring issues.

Solve common problems to save future headaches and revenue.

Avg Resolution
58m
Avg Response Time
12m

Measure customer satisfaction.

Measure average response and resolution time and watch the positive feedback flow in.

Avg Resolution
Avg Resolution
58m
58m
Avg Response Time
Avg Response Time
12m
12m
Missing Item
Missing Item
27%
27%
Delivered Not Received
Delivered Not Received

27%

23%

Damaged
Damaged

27%

20%

Lost / Stolen
Lost / Stolen

27%

9%

Wrong Item
Wrong Item

27%

8%

Defective Item
Defective Item

27%

7%

Returned to Sender
Returned to Sender

27%

5%

Integrations

Connect to the

apps you already use.

Connect to the

apps you already use.

Connect to the

apps you already use.

Integrated into your workflow. Secured data.

Integrated into your workflow. Secured data.

Integrated into your workflow. Secured data.

It’s like free money, seriously.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.

It’s like free money, seriously.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.