We cover brands for all major shipping issues
Theft
Damaged items
Lost
Returned to sender
Wrong items
Missing items
Boost Customer Loyalty
Shipping issues can’t always be prevented—but they can be protected.
Cultivate happy, loyal customers with shipping protection and support that shows you care.
260M packages stolen last year.
That's nearly one for every American.
40%+ of people leave negative reviews after a bad shipping experience.
Control the narrative by ensuring your customers always have a positive experience—even when things go wrong.
Unparalleled Support
Relieve your CS team of all shipping-related claims and issues.
24/7 support from us = fewer customer support cases for you.
Our highly-trained agents will handle all of your cases.
Our expert reps typically respond in 2-3 minutes.
Connect with your support platform.
See claims right in your dashboard.
SMS support.
Make the claims process as easy as possible for customers with an option to text with reps.
Was a very easy to submit a claim, great that I can text with you directly as well. Thanks!!
Full transparency and visibility into claims
Our agents will work directly with your customers, but you’ll have the ability to review all communications and claims.
Our Platform
Your hub for all shipping-related issues.
Instant insights, customer conversations, automated resolutions—all in one place.
Analyze reoccuring issues.
Solve common problems to save future headaches and revenue.
Measure customer satisfaction.
Measure average response and resolution time and watch the positive feedback flow in.
