Customers
Brands that run their claims on Order Protection.
Warranty claims at retail scale, store credit instead of refunds, white-label portals in six regions, and AI that resolves most claims on its own. Every number here comes from our own claim data.
Trusted by category leaders
Post-purchase, run on Order Protection.
Case studies


Stix Golf replaces the club that broke, not the whole set


Simple Modern’s warranty claims earn five stars from 96% of shoppers


PSD Underwear resolves claims in 16 minutes, down from over 3 hours


6 in 10 Dandelion Chocolate claims never need a human


HexClad runs fully white-labeled claims across six regional stores
Measured from Order Protection claim data, Oct 2026.
Reviews
86.6% of shoppers who rate their claim give it five stars.
4.61 average across 3,876 ratings in the last 12 months.
The water bottle I initially was sent had a dent in it and was damaged. I went through the claim process which was extremely simple and quick and in less then 15 minutes a new water bottle was being sent to me. Absolutely outstanding customer service! Thank you [brand]!
Hazel
Damaged in transit · resolved in 7 min · Oct 2026
My claim was reviewed and approved within minutes of me submitting it. Excellent customer service!
Rebekah
Warranty, bought in store · resolved in 16 min · Oct 2026
I don't think I've experienced faster, friendly, and convenient customer service for making a claim on the bottle I had shipped to me!
Max
Damaged in transit · resolved in 6 min · Oct 2026
One of the 6 bottles that I had ordered Came in broken thanks to [brand] order protection my order was taken care of in just a few minutes.
Charlene
Damaged in transit · resolved in 6 min · Sep 2026
I ordered a set of sheets and a comforter as a gift. The delivery came in 2 parts and the sheet set was not received. I had order protection and the same day [the] claim was filed a new sheet set was shipped. Super customer service!!
Scott
Delivered, not received · resolved in 12 min · Sep 2026
I had a great experience with OrderProtection. The claims process was simple, fast, and hassle-free. Their customer support was responsive and genuinely helpful throughout the entire process.
Rachel
Delivered, not received · resolved in 34 min · Aug 2026
Great service very knowledgeable and took care of issue and explained process. Very thankful for the professionalism of the rep in the chat and quick solution by order protection.com 💯👍
Gonzalo
Delivered, not received · resolved in 40 min · Aug 2026
I was apprehensive about adding this to my order as it does cost money but I'll never shop without it again I had a issue with stone falling out defective and they got my money back the same day and you can pick whether you want a replacement or store credit! I highly recommend adding this protection to order
Andrea
Warranty · defective item · resolved in 11 min · Sep 2026
Love my [brand] clubs! Had an unfortunate failure on my driver, but within hours of reporting it to the warranty department a new one was processed to ship with zero headache or issues.
Nick
Warranty · resolved same day · Oct 2026














