Pricing & Plans

Less CS tickets.
More revenue.

Flexible plans, aligned to your success.

Core

30 day trial • No commitment

Best fit for brands with GMV of

$2M - $5M

What you get:

Free 24/7 claims customer support

Custom widget styling & placement

Protect+

60 day trial • No commitment

Best fit for brands with GMV of

$5M - $30M

Everything in Core and:

Revenue share

24/7 brand support

Branded claims portal and widget

SMS customer support

Enterprise

90 day trial • No commitment

Best fit for brands with GMV of

$30M - $100M+

Everything in Protect+ and:

Build and add all your custom macros

White labeled service, end to end

Private API access

Custom integrations

Fraud automations

Flexible ways to fund protected orders.

Flexible ways to fund
protected orders.

Brand Funded

Brand Funded

Brand Funded

Pay a small fee for each order and guarantee the best shipping experience for your customers.

Hybrid

Hybrid

Hybrid

You can split costs with your customers or change who pays by $ threshold. You can also pay for their protection if they opt out.

Customer Funded

Customer Funded

Customer Funded

Your customers pay for protection; we return a portion of that back to you each month.

100% carbon-neutral shipping available on all plans.

All plans include 24/7 support for the widest range of cases on the market.

We’ll reship or refund the customer
and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle
all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

Compare our plans.

Core

Best for GMV $2M - $5M

GMV $2M - $5M

Protect+

Best for GMV $5M - $30M

GMV $5M - $30M

Enterprise

Best for GMV $30M - $100M+

GMV $30M - $100M+

Branding

Branding

Custom Widget Styling & Placement

Custom Widget Styling

Branded Widget

Branded Widget

Branded Claims Experience

Branded Claims Experience

Branded Emails

Branded Emails

End-to-End White Label

End-to-End White Label

Support

Support

24/7 Customer Support

24/7 Customer Support

24/7 Dedicated Brand Support

24/7 Dedicated Brand Support

SMS Customer Support

SMS Customer Support

Custom Macros

Custom Macros

Protection Customization

Protection Customization

Protection On vs. Off Thresholds

Protection On vs. Off Thresholds

Customer vs Brand Funded Thresholds

Customer vs Brand Funded Thresholds

Backup Coverage

Backup Coverage

API & Integrations

API & Integrations

Access to All Integrations

Access to All Integrations

Dedicated Integration Set Up

Dedicated Integration Set Up

Private API Access

Private API Access

Fraud Automations

Fraud Automations

Build Custom Integrations

Build Custom Integrations

OP Champions

Chat with CS & eCommerce leaders about us.

Meet our Champions

85,000+ shipping claims resolved

and 85k fewer claims for our brands to solve

OP Champions

Chat with CS & eCommerce leaders about us.

Meet our Champions

85,000+ shipping claims resolved

and 85k fewer claims for our brands to solve

OP Champions

Chat with CS & eCommerce leaders about us.

Meet our Champions

85,000+ shipping claims resolved

and 85k fewer claims for our brands to solve

OP Champions

Chat with CS & eCommerce leaders about us.

Meet our Champions

85,000+ shipping claims resolved

and 85k fewer claims for our brands to solve