How Pricing Works

Shipping protection that pays for itself
(and you).

Shipping protection that pays for itself
(and you).

Shipping protection that pays for itself
(and you).

We'll work with you to find the option that works best for your unique business.

We'll work with you to find the option that works best for your unique business.

We'll work with you to find the option that works best for your unique business.

Brand Funded

$0.55+ / order

Pay a small fee for each order and guarantee the best shipping experience for your customers.

Reimbursement for approved claims

24/7 customer & SMS support

Every order protected

Premium

Customer Funded

We Pay You

Customers choose to opt-in and pay for protection on their order.

Competitive revenue sharing

Reimbursement for approved claims

Get paid monthly

24/7 customer & SMS support

⚡️ Popular

Subscription

Custom Pricing

Flat-rate, no surprises month-to- month fee.

Reimbursement for approved claims

24/7 customer & SMS support

Build Your Custom Plan

Build Your Custom Plan

Build Your Custom Plan

We'll work with you to build protection that works the way you want it to. Examples of customizations we’ve implemented for brands include:

We'll work with you to build protection that works the way you want it to. Examples of customizations we’ve implemented for brands include:

We'll work with you to build protection that works the way you want it to. Examples of customizations we’ve implemented for brands include:

Set custom pricing for customer funded and brand funded by order value.

Split the costs of protection with your customers.

Include the costs of order protection right in your shipping costs.

Ask us about more custom implementations.

Coming Soon

White Label Protection

Brand all of our services, from 24/7 customer support and order protection on your site to every interaction customers have with your brand.

Talk to sales

More coverage for more peace of mind.

Included in all plans.

All of our plans are packed with the features and functionality you need to create an exceptional shipping experience for your customers, so you’ll never have to sacrifice quality. All that’s left to decide is how your plans will be funded.

OrderProtection
.com

Us

Other Competitors

Competitors

Shipping Claims

Premium shipping protection features and capabilities

Premium shipping protection features and capabilities

Lost packages

Lost packages

Damaged items

Damaged items

Stolen items

Stolen items

Claim-filing window

45 days

~10 days

Claim-filing window

45 days

~10 days

Stolen items > $100

No police report required

Customers must file police report

Stolen items > $100

No police report required

Customers must file police report

Wrong items

Wrong items

Returned to sender

Returned to sender

Carrier did not receive

Carrier did not receive

International

Fully Supported

Conditional

International

Fully Supported

Conditional

Approved claims

> 97%

~75%

Approved claims

> 97%

~75%

Full claims management, access, and visibility

Full claims management, access, and visibility

Customer Experience

Seamless, consistent, and efficient support for you and your customers

Seamless, consistent, and efficient support for you and your customers

No app or browser requirement

No app or browser requirement

Ticket response time

Avg < 10 min

Avg > 50 min

Ticket response time

Avg < 10 min

Avg > 50 min

Custom branding

Custom branding

Communication

Transparent and effective communication

Transparent and effective communication

Marketing to your customers

Marketing to your customers

Conflicting tracking notifications

Conflicting tracking notifications

Dedicated CSM and Slack channel

Dedicated CSM and Slack channel

Financials

Cost savings, convenience, and more money for your brand

Cost savings, convenience, and more money for your brand

Revenue sharing

Revenue sharing

Shipping and taxes coverage

Shipping and taxes coverage

Refund to original payment method

Refund to original payment method

Ability to cancel protection

Ability to cancel protection

Frequently asked questions.

Have questions? We have answers.

Have questions? We have answers.

Have questions? We have answers.

What are the benefits of Brand Funded Protection?

What are the benefits of Customer Funded Protection?

What are the benefits of a custom pricing plan?

How are monthly payouts issued?

How can I keep track of my resolved claims?

What are the requirements to offer Order Protection?

How do I connect Order Protection to my current integrations?

How can I offer carbon neutral shipping?

How does the order protection offering display in my store?

It’s like free money, seriously.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.

It’s like free money, seriously.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.