DigitalGenius

DigitalGenius is a customer service automation platform utilized by renowned brands such as Allsaints, Olipop, On Running, Huda Beauty, Heart & Soil, Honeylove, Clarins, Scentbird and many other leading retailers. It harnesses the capabilities of generative and conversational AI to address your customers' queries at any stage of their journey. By automating responses to typical retail questions, it enables quicker resolutions for customers while allowing your agents to focus more on critical cases. DigitalGenius is a unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.

• Improve Customer Experience: Reduce First Response Time, Faster Ticket Resolution, Consistent Brand Experience, 24/7

• Improve Agent Experience: Happier Agents, Better Customer Interactions, Reduced Employee Churn

• Increase Service Capacity: Fewer Temps / Future Hires, Free Up Human Agent Time to Focus on Value Driven Tasks