Zendesk + Order Protection
See a customer’s orders and claims in Zendesk, and file a claim from the ticket.
What it does
The Order Protection app sits in the right sidebar of the Zendesk agent view. It lists the customer’s orders and the items in them, with a File a Claim button for orders without a claim and a View Submitted Claim button for orders that have one. Agents can file a claim for the customer or send them the claim link. The app shows information; it does not create tickets.
How it works
Find the OrderProtection app in the Zendesk Marketplace and install it on your Zendesk instance.
In your Order Protection dashboard, create an API token under Settings › API Tokens.
Paste the token into the app’s settings in Zendesk and finish the install.
Open any ticket. The Order Protection app shows in the right sidebar.
What agents see
The customer’s orders, each with its items
File a Claim for orders without a claim
View Submitted Claim for orders that already have one
Claim status, claim type and a link to the claim in Order Protection
About Zendesk
Zendesk is customer service software that brings support tickets, messaging and help center content together.
