Rise.ai + Order Protection
Approved store credit becomes a Rise.ai gift card, emailed to your customer.
What it does
When a claim is resolved with store credit, or you issue bonus credit, Order Protection creates or tops up the customer’s Rise.ai gift card and Rise emails it to them. Credit builds up on one card instead of many. If Rise isn’t reachable, Order Protection issues a native Shopify gift card instead.
How it works
Pick one of two setups. Both live under Settings › Integrations › Rise.ai in Order Protection.
Credit API. Paste your Rise Credit API token into Order Protection and save.
Workflow trigger. Create a custom trigger in Rise Workflows with an Issue store credit action, then paste the trigger ID into Order Protection.
What happens on a resolution
A Rise gift card is created or topped up with the amount, the customer’s email and name, and the claim reference
Rise emails the gift card to the customer
Bonus store credit, such as an apology credit, works the same way
If Rise can’t be reached, a Shopify gift card is issued instead
About Rise.ai
Rise.ai runs gift card, store credit and loyalty programs for Shopify brands.
