Loop Returns + Order Protection
Start Loop returns from your claim portal and see return status inside Order Protection.
What it does
Your claim portal becomes one place for shipping claims, warranty claims and returns. Shoppers who choose a return go to your Loop portal with their order number and email filled in. Loop return details show in Order Protection, with a View in Loop button on each order, and a return and a shipping claim can’t both be filed on the same item.
How it works
In Loop, generate an API key with the Order, Developer Tools and Return scopes.
In Order Protection, go to Settings › General › Returns and choose Loop Returns as your provider.
Under Integrations, open Loop Returns, paste the API key and save.
Your claim portal now shows a Start a new return option that opens Loop.
What you get
Shipping claims, warranty claims and returns from one portal
A Returns tab in Order Protection, plus return details, label and tracking on each order
No duplicate return and shipping claim on the same item
Good to know
Returns need to be turned on for your Order Protection account; ask our support team. Tag the Order Protection product as final sale in Loop and Shopify so it can’t be returned.
Read the Loop Returns setup guide · Browse all integration docs
About Loop Returns
Loop is a returns management platform for Shopify brands that helps turn returns into exchanges.
