Kustomer + Order Protection
Every claim lands on the Kustomer timeline as a Klaim that stays up to date.
What it does
Each Order Protection claim shows up in Kustomer as a Klaim object on the customer’s timeline. It carries the status, claim type, damage type, line items, photos, a message summary and the resolution, plus a link back to the full claim. The Klaim updates when the claim is filed, gets a new message, or is approved, denied or resolved.
How it works
Setup is guided by the Order Protection team and takes a short call with your Kustomer admin.
In Kustomer, create an API key with the permissions listed in the setup guide.
Share the key with your Order Protection account manager over a secure channel. We store it encrypted.
We create the Klaim object and its fields in your Kustomer account.
On a short call, your Kustomer admin imports our workflow and we tune the fields together.
We turn on the sync. The next claim appears in Kustomer within seconds.
What syncs
One Klaim per claim, matched to the customer by email
Status, claim type, damage type and line items
Photo links, a message summary and the resolution type, amount and date
A link back to the claim in Order Protection
Good to know
The sync runs one way, from Order Protection to Kustomer. Editing a Klaim in Kustomer does not change the claim, and Order Protection handles all customer communication for claims.
About Kustomer
Kustomer is a CRM-based customer service platform that organizes every conversation around the customer.
