Wonderment
Wonderment enables Shopify brands to optimize the shipping experience by delivering real-time proactive and engaging shipping updates throughout the entire customer journey; from checkout to delivery.
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About
Wonderment
Wonderment helps these Shopify brands directly improve their post-purchase experience with proactive shipping notifications and branded tracking pages. We do this via transactional email/SMS messaging which links to uniquely branded tracking pages on the client’s site. Additionally, we leverage shipping/carrier data to deliver accurate delivery ETAs that sit on the PDP and in Checkout.
Delivery Promise - Amazon like ETAs, that increase "add-to-carts" & conversion rates at checkout. Increasing trust, and overall customer exp.
Proactive Order Notifications - Communicate with the customer at every stage of the post-purchase journey. Reduce customer support tickets around "Where is my order?" (WISMO tickets).
Branded Order Tracking Pages - Drive traffic back to the site immediately post-purchase. Increasing revenue through upsells/cross-sells on this page.
Shipment Reports & Analytics - Get better insight into overall shipping performance, allowing the CX team to troubleshoot more efficiently.
