Shipping Protection

You ship it—we’ll take care of the rest.

You ship it—we’ll take care of the rest.

You ship it—we’ll take care of the rest.

You ship it—we’ll take care of the rest.

You ship it—we’ll take care of the rest.

We optimize the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

We optimize the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

We optimize the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

We optimize the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

We optimize the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

Powerhouse eCommerce brands trust us to reduce their CS tickets, add new revenue, increase customer satisfaction, and solve shipping issues.

Powerhouse eCommerce brands trust us to reduce their CS tickets, add new revenue, increase customer satisfaction, and solve shipping issues.

It pays to provide shipping protection—literally.

We'll handle your customers' shipping issues and you'll get a monthly payout from protected orders.

1

Add our ultra-light widget to your cart and see new revenue on every order.

Add our ultra-light widget to your cart and see new revenue on every order.

Use your own brand name; receive revenue sharing from us.

100% carbon-neutral shipping available.

100% carbon-neutral
shipping available.

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

$1.55

Protection for Damage, Loss, Theft & More!

Or use our branded version.

Skatie Order Protection

Protection for Damage, Loss, Theft & More!

$1.55

Use your brand name and fonts.

2

Customers can quickly start a claim and get help for order issues, from familiar places.

Customers can quickly start a claim and get help for order issues, from familiar places.

Integrated into your existing comms and customer journey.

3

Shipping issue? Customers file a claim on your branded portal, with a custom URL.

Shipping issue? Customers file a claim on your branded portal, with a custom URL.

Customize every detail to apply your branding throughout the entire process.

4

Our (your new) 24/7 support team will resolve the claim in under an hour.

Our (your new) 24/7 support team will resolve the claim in under an hour.

Around the clock, top-notch support.

25,000+ tickets resolved

and 25k fewer tickets for our brands to solve

16 minute resolutions

Time from claim filed to resolved

25,000+ tickets resolved

and 25k fewer tickets for our brands to solve

16 minute resolutions

Time from claim filed to resolved

Reduce CS tickets, add new revenue.

Enhance profitability in every transaction, all the while elevating the customer experience.

We’ll reship or refund the customer
and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle
all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

New revenue on each protected order in monthly revenue-sharing payouts.

24/7 support for all major case types where we treat your customers like our own.

The most customizable pricing allows us to build a plan especially for your business.

Very happy customers get responses in minutes and full resolutions in 14m.

Low code, high impact. Get set up with just a few lines of code.

Your branding end-to-end throughout the entire customer experience.

Complete communication visibility.

We’ll provide the support, but you’ll get full visibility and control over all customer communications.

Transparent communication and visibility into claims

Get full access to all communications with your customers, even when we handle the tickets.

Custom macros in your brand voice

Customizability is our speciality. You can create custom macros based on our core messaging so you can always sound like, you.

Coming Q1 2024

Your customers will be thrilled with a 16m average resolution, and your team's workload will be lighter.

Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.

Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.

Schedule a demo with us

Wow-worthy support is just a demo away.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.

Schedule a demo with us

Wow-worthy support is just a demo away.

Protect orders, boost customer loyalty, and start seeing new revenue roll in.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.