Order Protection for BigCommerce
Protection in your cart and checkout, with reships and refunds created right in BigCommerce.
What it does
Order Protection adds a protection offer to your BigCommerce cart and checkout. Orders, shipments and refunds sync to us through BigCommerce webhooks. When a claim is approved, we create the replacement order or the refund on your store, so your team doesn’t have to.
How it works
In your BigCommerce control panel, create a store-level API account for Order Protection with the scopes in the setup guide.
Share the credentials with our onboarding team. We add a hidden Order Protection product to your store.
We add the widget to the cart and checkout of a copy of your theme for you to review and publish.
Optional: add a file-a-claim section to your order confirmation email.
What syncs
New orders once they leave Pending, plus later edits and cancellations
Shipments with tracking numbers
Refunds you issue, so protection is cancelled if you refund the protection line
Back to BigCommerce: replacement orders, refunds on the original order and partial flat-rate refunds
Where shoppers see it
A protection toggle in the cart, before the total
A protection toggle in checkout, after the shipping step
A file-a-claim section in the order confirmation email, shown only on protected orders
About BigCommerce
BigCommerce is an ecommerce platform for brands that want a hosted store with open APIs.
Frequently asked questions
Which BigCommerce stores work?
What does Order Protection cover?
What is shipping protection?
How do claims reach my store?
What syncs from BigCommerce?
Where does the offer show up?
How do shoppers file a claim?
