Pricing

Pricing built around who funds the coverage.

Pick the funding model that fits your brand. Automation, a branded portal, 24/7 support and integrations come with every model; your agreement sets the details.

Customer-funded

Shoppers add coverage at checkout, typically 2โ€“3% of cart value, and you earn a revenue share on every premium.

Hybrid

You cover part of the premium to lift attach; shoppers cover the rest. Protects every order.

Brand-funded

Coverage on every order, invisible to the shopper, typically 1โ€“1.5% of cart value.

Net billing

What we owe you (revenue share plus claim reimbursements) is netted against what you owe us into one invoice, floored at zero. Thatโ€™s one reconciled number a month.

What we owe you

Revenue share plus claim reimbursements

What you owe us

One invoice, floored at zero

One reconciled number a month

Whatโ€™s credited

Weโ€™ll reship or refund the customer
and reimburse you on approved claims for:

Lost

Stolen

Damaged in transit

Delivered, not received

Wrong address (carrier)

Weโ€™ll lighten the load further and handle
all of your CS tickets for:

Wrong items

Wrong address (customer)

Returned to sender

Defective item (outside warranty)

Carrier did not receive

Late shipping

Product not as described

Missing items

Weโ€™ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged in transit

Delivered, not received

Wrong address (carrier)

Weโ€™ll lighten the load further and handle all of your CS tickets for:

Wrong items

Wrong address (customer)

Returned to sender

Defective item (outside warranty)

Carrier did not receive

Late shipping

Product not as described

Missing items

Weโ€™ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged in transit

Delivered, not received

Wrong address (carrier)

Weโ€™ll lighten the load further and handle all of your CS tickets for:

Wrong items

Wrong address (customer)

Returned to sender

Defective item (outside warranty)

Carrier did not receive

Late shipping

Product not as described

Missing items

Available on every plan

Scope set in your agreement.

AI-led claim queue

24/7 support for your customers

Branded portal, emails and widget

Help desk and Slack integrations

Fraud & abuse checks

Analytics & issue gallery

OP Champions

Chat with CS & eCommerce leaders about us.

"Huge fan of the OP team & their tech. When I intro a client to OP I know Iโ€™m setting them up for a fun conversation w/ good people โ€” knowing OPโ€™s platform will also help them boost profits is a bonus."

โ€” Kate Cassidy, Head of Partnerships

OP Champions

Chat with CS & eCommerce leaders about us.

"Huge fan of the OP team & their tech. When I intro a client to OP I know Iโ€™m setting them up for a fun conversation w/ good people โ€” knowing OPโ€™s platform will also help them boost profits is a bonus."

โ€” Kate Cassidy, Head of Partnerships

OP Champions

Chat with CS & eCommerce leaders about us.

"Huge fan of the OP team & their tech. When I intro a client to OP I know Iโ€™m setting them up for a fun conversation w/ good people โ€” knowing OPโ€™s platform will also help them boost profits is a bonus."

โ€” Kate Cassidy, Head of Partnerships

OP Champions

Chat with CS & eCommerce leaders about us.

"Huge fan of the OP team & their tech. When I intro a client to OP I know Iโ€™m setting them up for a fun conversation w/ good people โ€” knowing OPโ€™s platform will also help them boost profits is a bonus."

โ€” Kate Cassidy, Head of Partnerships