Have a shipping issue? File a claim
Guaranteed delivery on every order.
*Approved claims only. 97% approval rate.
How It Works
Shop with peace of mind:
add shipping protection.
1
Lost
Stolen
Delivered not Received
Damaged items
Wrong items
Wrong Address
Help & FAQs
Get help with your order.
How do I purchase Order Protection?
How do I file a claim?
I can’t file a claim—what should I do?
How do I cancel Order Protection?
I have a question about the product I purchased—who should I contact?
How do I view my claim status?
Stolen items
Delivered Not Received
Lost
Damaged
Wrong item
Wrong Address (Carrier)
Wrong Address (Customer)
Defective Item
Carrier Did Not Receive
Product Not As Described
Late Shipping
Missing Items
Additonal Terms