
Have a shipping issue? File a claim
Protected delivery
on every order.
Add shipping protection to your order and you'll receive a refund or reshipment if you have any shipping issues.*
*Claims subject to approval. Please see Terms of Service for details.
How It Works
Shop with peace of mind:
add shipping protection.
1
Lost
Stolen
Delivered not Received
Damaged items
Wrong items
Wrong Address
2
*Claims subject to approval. Resolution times may vary depending on the nature of the issue and supporting documentation.
Help & FAQs
Get help with your order.
Don't see the answer you're looking for? Ask our reps after you file a claim.
How do I purchase Order Protection?
How do I file a claim?
I can’t file a claim—what should I do?
How do I cancel Order Protection?
I have a question about the product I purchased—who should I contact?
How do I view my claim status?