Have a shipping issue? File a claim
Fast-track your customer experience.
Add shipping protection and priority support to your order and receive a refund, reshipment or store credit in 1-hour or less if you have any order issues or delays.*
*Claims subject to approval. Please see Terms of Service for details.
How It Works
Shop with peace of mind:
add shipping protection.
1
Lost
Stolen
Delivered not Received
Damaged items
Wrong items
Wrong Address
2
*Claims subject to approval. Resolution times may vary depending on the nature of the issue and supporting documentation.
Help & FAQs
Get help with your order.
Don't see the answer you're looking for? Ask our reps after you file a claim.
How do I purchase Order Protection?
How do I file a claim?
I can’t file a claim—what should I do?
How do I cancel Order Protection?
I have a question about the product I purchased—who should I contact?
How do I view my claim status?
Claims Policies and Coverage
What to expect with your claim.
Stolen items
Delivered Not Received
Lost
Damaged
Wrong item
Wrong Address (Carrier)
Wrong Address (Customer)
Defective Item
Carrier Did Not Receive
Product Not As Described
Late Shipping
Missing Items
Additonal Terms
Some brands may have unique requirements and terms that differ from the aforementioned policies.