Order Editing

"When I worked for a $50M Shopify brand, I found that 1.5% of our customers would make a mistake at checkout and contact customer service - that cost us two full-time employees. So, instead of forcing customers to contact us and wait for a simple change, we launched a self-service portal. It saved our brand $78,000 and is used by over 600 Shopify stores. In 12 months, every brand will have a customer portal for order edits."

Customers can update their address, add more products to their order, swap products, apply a forgotten discount code, download tax invoices, and more. You will never receive a support ticket again.

Email marketing automatically notifies customers when there is space in their package for additional items, generating additional sales after purchase and growing the average order value of your store.

Order Editing sends order edits to you and your 3PLs warehousing and accounting software.