Kustomer

Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized customer service experiences across any channel.

Overview:

• CX platform built in 2015 by seasoned technologists with more than two decades of experience building Customer Service software.

• Headquartered in Greater New York

• 180 employees

• 600+ customers across 6 continents

• $60M raised in 2023 from Battery, Redpoint, Boldstart Ventures

Services Sold:

• CRM

• Knowledge Base

• Agent Service Desk

• Omnichannel Support

• AI and Automation

• Implementation and Integration Services

Key Differentiators

• Customer-Centric Data Structure - Kustomer organizes all interactions around the customer, consolidating conversations & tickets into a single view for personalized support

• Advanced Automation and AI - The platform uses AI to automate routine tasks, improving response times and allowing agents to focus on complex issues

• Omnichannel Support - Kustomer offers seamless communication across multiple channels in a unified dashboard, enhancing efficiency and consistency

• Unified Customer View - Kustomer provides a comprehensive view of customer interactions across all channels in a chronological timeline view, empowering agents with complete context to deliver informed support​

• Comprehensive Analytics & Reporting - Kustomer offers robust, customizable analytics and reporting tools for data-driven decision-making and performance measurement​