Gorgias is the eCommerce helpdesk that turns your customer service into a profit center.
Gorgias is the ultimate eCommerce helpdesk, designed to transform your customer service into a powerful profit center. Trusted daily by over 12,581 direct-to-consumer (DTC) brands—including industry leaders like Steve Madden and Marine Layer—Gorgias centralizes all your support tickets in one intuitive platform. It provides your support agents with complete and immediate access to customer data, allowing them to edit orders, modify subscriptions, and process refunds directly within the helpdesk. With Gorgias, your customer service team is empowered to provide quick and personalized assistance that not only resolves issues but also delights customers.
Exceptional customer service is the secret to increasing conversions and driving customer loyalty in the modern eCommerce landscape, and Gorgias enables your team to engage with customers before they even reach your website. By responding to inquiries on your ads and social media posts, you can significantly boost your sales and advertising effectiveness. The platform seamlessly integrates with popular eCommerce platforms like Shopify, BigCommerce, and Magento, as well as a wide range of other tools, including marketing automation systems and social media channels.
But Gorgias is more than just a helpdesk—it’s a strategic tool that turns your customer support efforts into tangible sales results. With features like live chat, text, and social media monitoring, Gorgias allows your support agents to unlock sales opportunities outside the confines of your website. As highlighted by satisfied clients, this level of support doesn’t just resolve customer issues—it turns support agents into effective salespeople. Celebrated by both customers and industry experts, Gorgias is setting a new standard for eCommerce customer service, delivering decreased resolution times, increased customer satisfaction, and ultimately, a stronger bottom line for your business.