parcelLab + Order Protection
Send shoppers to your parcelLab returns portal and see every return in Order Protection.
What it does
Shoppers start a return or a shipping claim from the same claim portal. Returns go to your parcelLab returns portal with the order number and email filled in. Every return shows in Order Protection, with a View in parcelLab button on each order, and a return and a shipping claim can’t both be filed on the same item.
How it works
In Order Protection, go to Settings › General › Returns and choose parcelLab as your provider.
Under Integrations, open parcelLab, enter your returns portal URL and save.
Your claim portal now shows a Start a new return option.
See every return in the Returns tab, and jump into parcelLab from any order.
What you get
Shipping claims, warranty claims and returns from one portal
Return file date, label and tracking on each order in Order Protection
No duplicate return and shipping claim on the same item
Returns need to be turned on for your Order Protection account; ask our support team.
Read the parcelLab setup guide · Browse all integration docs
About parcelLab
parcelLab is a post-purchase platform for order tracking, delivery communication and returns.
