Klaviyo + Order Protection
Add a file-a-claim block to Klaviyo order emails, shown only on protected orders.
What it does
Add an Issues with your order? block with a File a Claim button to your Klaviyo order confirmation email. It only shows on orders that have Order Protection, so protected shoppers can start a claim straight from their inbox.
How it works
Open your order confirmation template in Klaviyo and add an HTML block above the footer.
Paste the Order Protection snippet from the setup guide.
In the block’s display logic, show it only when the order’s Shopify tags include the Order Protection tag for your pricing setup.
Preview and send a test before going live.
Good to know
There’s no data sync to set up. Order Protection tags protected Shopify orders, and Klaviyo uses those tags to decide when to show the block.
About Klaviyo
Klaviyo is a marketing platform for email, SMS and customer data.
