Case study
HexClad runs fully white-labeled claims across six regional stores
Shoppers file on claims.hexclad.com, claims.hexclad.co.uk and four more regional portals, all branded as HexClad.
6
regional claim portals on HexClad’s own domains
2,100+
claims in the last 12 months
14 min
median first response, including the instant claim confirmation, last 90 days
The challenge
HexClad sells cookware in several countries, each on its own store. It wanted one claims experience that looks and sounds like HexClad everywhere, with its support team able to see every claim.
What they turned on
A custom claims domain for each store, from claims.hexclad.com to claims.hexclad.ae, with Order Protection’s branding removed from the portal.
The Kustomer integration, which syncs every claim to the shopper’s Kustomer timeline, so HexClad’s agents see claim status and resolution without leaving their help desk.
Fraud checks on high-value or risky claims, which can require a police report before a claim is approved.
Results
Order Protection handled 2,100+ HexClad claims in the last 12 months across its regional stores, all under HexClad’s name. The median first response in the last 90 days was 14 minutes, counting the instant claim confirmation.
Measured from Order Protection claim data, October 2026.
Send us a month of claim volume, and we’ll show you what it looks like resolved.
