If it's shipping related, we cover it
Provide refunds or reshipments to customers for all major shipping issues, including theft, damaged or missing items, lost packages, wrong items, returned to sender, or carrier not received.
Longer claim-filing window
Customers have 45 days to file a claim once a package is shipped.
Robust legal protection
Order Protection Insurance Ltd.'s captive insurance, backed by Deloitte’s robust regulatory environment, guarantees your business remains compliant with all applicable laws and regulations.
Protection isn’t bound by country borders. Unlike our competitors, Order Protection covers packages even if they leave the country of origin.
Higher claims approval
With an approval rate greater than 97%, we cover shipping and transaction fees on more claims than our competitors. Plus, customers are not required to file police reports for lost or stolen items.
Simple claim-filing process
No barrier to submit a claim—your customers can easily file a claim from any device on any browser in five minutes or less.
Industry-leading response times
With support available 24/7, your customers always have access to a live agent who will respond within 10 minutes.
Better claims management, access, and visibility
You can always manage your claims in-house with the Order Protection platform, with full visibility into all communications we’ve made with your customers.
Custom branding for a seamless experience
We offer a more flexible widget plus an option to add your custom branding to the claim-filing experience.
Your customers remain your customers
Unlike other shipping protection providers, we’ll never send marketing emails to your customers.
No repetitive communication
Most eCommerce stores have existing tracking solutions or channels to provide status updates, so we won’t spam your customers with repetitive emails about their tracking status.
Dedicated CSM and Slack channel
Know you’ll always have a direct line to the Order Protection team with your own dedicated customer support manager and a Slack channel for quick messaging.
New revenue streams
A guaranteed, specific portion of all fees collected on protected orders will be refunded back to your store monthly—that’s free money in your pocket every month!
Shipping and taxes coverage
We cover the shipping costs and taxes on all approved claims.
Your customers will have the ability to cancel their protection after purchase, just in case they made a mistake.
Refunds where customers want them
A massive experience difference from other providers—Order Protection will issue refunds to the original payment method on an order rather than via PayPal or other means.