Why Order Protection?

Why Order Protection?

We're unmatched in shipping protection.

We're unmatched in shipping protection.

We're unmatched in shipping protection.

We understand what works, and what doesn’t. We know what eCommerce brands love, and what they don’t. Your customers will love the service—you’ll love the added support and benefits.

We understand what works, and what doesn’t. We know what eCommerce brands love, and what they don’t. Your customers will love the service—you’ll love the added support and benefits.

We understand what works, and what doesn’t. We know what eCommerce brands love, and what they don’t. Your customers will love the service—you’ll love the added support and benefits.

Comparison

How we stack up against the competition.

How we stack up.

Comparison

How we stack up against the competition.

More coverage for more peace of mind.

Customer Claims

If it's shipping related, we cover it

Provide refunds or reshipments to customers for all major shipping issues, including theft, damaged or missing items, lost packages, wrong items, returned to sender, or carrier not received.

Longer claim-filing window

Customers have 45 days to file a claim once a package is shipped.

Robust legal protection

Order Protection Insurance Ltd.'s captive insurance, backed by Deloitte’s robust regulatory environment, guarantees your business remains compliant with all applicable laws and regulations.

International coverage

Protection isn’t bound by country borders. Unlike our competitors, Order Protection covers packages even if they leave the country of origin.

Higher claims approval

With an approval rate greater than 97%, we cover shipping and transaction fees on more claims than our competitors. Plus, customers are not required to file police reports for lost or stolen items.

OrderProtection
.com

Other Competitors

Us

Others

Lost packages

Lost packages

Damaged items

Damaged items

Stolen items

Stolen items

Claim-filing window

45 days

~10 days

Claim-filing window

45 days

~10 days

Stolen items > $100

No police report required

Customers must file police report

Stolen items > $100

No police report required

Customers must file police report

Wrong items

Wrong items

Returned to sender

Returned to sender

Carrier did not receive

Carrier did not receive

International

Fully Supported

Conditional

International

Fully Supported

Conditional

Approved claims

> 97%

~75%

Approved claims

> 97%

~75%

A better experience for everyone

Customer Experience

Simple claim-filing process

No barrier to submit a claim—your customers can easily file a claim from any device on any browser in five minutes or less.

Industry-leading response times

With support available 24/7, your customers always have access to a live agent who will respond within 10 minutes.

Better claims management, access, and visibility

You can always manage your claims in-house with the Order Protection platform, with full visibility into all communications we’ve made with your customers.

Custom branding for a seamless experience

We offer a more flexible widget plus an option to add your custom branding to the claim-filing experience.

OrderProtection
.com

Other Competitors

Us

Others

No app or browser requirement

No app or browser requirement

Response time

Avg < 10 min

Avg > 50 min

Response time

Avg < 10 min

Avg > 50 min

Claims management, access, and visibility

Claims management, access, and visibility

Custom branding

Custom branding

An extension of your team

Communication

Your customers remain your customers

Unlike other shipping protection providers, we’ll never send marketing emails to your customers.

No repetitive communication

Most eCommerce stores have existing tracking solutions or channels to provide status updates, so we won’t spam your customers with repetitive emails about their tracking status.

Dedicated CSM and Slack channel

Know you’ll always have a direct line to the Order Protection team with your own dedicated customer support manager and a Slack channel for quick messaging.

OrderProtection
.com

Other Competitors

Us

Others

Marketing to your customers

Marketing to your customers

Conflicting tracking notifications

Conflicting tracking notifications

Dedicated CSM and Slack channel

Dedicated CSM and Slack channel

Shipping protection with financial sense

Financials

New revenue streams

A guaranteed, specific portion of all fees collected on protected orders will be refunded back to your store monthly—that’s free money in your pocket every month!

Shipping and taxes coverage

We cover the shipping costs and taxes on all approved claims.

Cancellation flexibility

Your customers will have the ability to cancel their protection after purchase, just in case they made a mistake.

Refunds where customers want them

A massive experience difference from other providers—Order Protection will issue refunds to the original payment method on an order rather than via PayPal or other means.

OrderProtection
.com

Other Competitors

Us

Others

Revenue sharing

Revenue sharing

Shipping and taxes coverage

Shipping and taxes coverage

Avg < 10 min

Avg > 50 min

Ability to cancel protection

Ability to cancel protection

Refund to original payment method

Refund to original payment method

Discover the Order Protection advantage.

Make the switch today and see how Order Protection can provide an unparalleled shipping protection experience to your customers, and your brand.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.

Discover the Order Protection advantage.

Make the switch today and see how Order Protection can provide an unparalleled shipping protection experience to your customers, and your brand.

By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.