24/7 Customer & Brand Support

Better, faster, stronger
24/7 post-purchase support.

Better, faster, stronger 24/7 post-purchase support.

For you and your customers.

Get a demo

Better

Faster

Stronger

Better

Scaling CS is easier and more profitable with us.

We’ll help you provide Prime-level customer care around the clock without adding headcount to your team, and bring in more revenue at the same time.

Better

Faster

Stronger

Better

Scaling CS is easier and more profitable with us.

We’ll help you provide Prime-level customer care around the clock without adding headcount to your team, and bring in more revenue at the same time.

Better

Faster

Stronger

Better

Scaling CS is easier and more profitable with us.

We’ll help you provide Prime-level customer care around the clock without adding headcount to your team, and bring in more revenue at the same time.

Better

Faster

Stronger

Better

Scaling CS is easier and more profitable with us.

We’ll help you provide Prime-level customer care around the clock without adding headcount to your team, and bring in more revenue at the same time.

"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."

Sandy Sloan

Head of Customer Experience

We’ve eliminated over 85K tickets for our brands.

More coverage across more claim types—let us handle the time-consuming and low-value tickets so your CS team can get back to what really matters.

Get a demo

We’ll reship or refund the customer
and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle
all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

We’ll reship or refund the customer and reimburse you on approved claims for:

Lost

Stolen

Damaged

Wrong items

Delivered not received

Wrong address (carrier)

We’ll lighten the load further and handle all of your CS tickets for:

Wrong address (customer)

Returned to sender

Defective items

Carrier did not receive

Late shipping

Product not as described

Missing items

With ultra-fast resolutions, your customers will have more time to shop.

Thank you, I really appreciate it. I look forward to purchasing more products from you guys in the future. This excellent customer service has gained you a happy customer! Have a great day.
Carlos
Primitive Skateboarding Customer
Thank you for your help! That was extremely quick! As long as ARMRA exists, I will keep repurchasing your products. Thanks again.
Frank
ARMRA Customer
Thank you for the prompt response, I really appreciate it and will definitely be ordering through your site again because of the great customer service.
Liliana
Dose of Roses Customer
Thank you so much for taking care of this issue. Will surely order again once my supply gets low.
Marie
ARMRA Customer
Thank you. I appreciate it, I will be looking forward to shopping more with you guys!
Natacha
LEAU Clothing Customer
Thank you so much for the quick response. I'm excited to continue on this journey. Time to get my SKINNY gummies!
Jackie
Boujee Hippie Customer
Thank you so much for all of your help! I will continue to order from you all and I understand mistakes do happen. Have a wonderful day!
Haili
Oh Polly Customer
Great communication and fast response! Thank you!!
Sherry
Scentiment Customer
Thank you very much! I appreciate the update and the replacement shipment.
Elena
ARMRA Customer
Thank you, I greatly appreciate it! Looking forward to using the product.
Cara
YENSA Customer
Amazing...thank you so much. Love my Armra.
Antonio
ARMRA Customer
Thank you so much for your help! Have a good day.
Gerardo
Wildflower Cases Customer

Thank you, I really appreciate it. I look forward to purchasing more products from you guys in the future. This excellent customer service has gained you a happy customer! Have a great day.
Carlos
Primitive Skateboarding Customer
Thank you for your help! That was extremely quick! As long as ARMRA exists, I will keep repurchasing your products. Thanks again.
Frank
ARMRA Customer
Thank you for the prompt response, I really appreciate it and will definitely be ordering through your site again because of the great customer service.
Liliana
Dose of Roses Customer
Thank you so much for taking care of this issue. Will surely order again once my supply gets low.
Marie
ARMRA Customer
Thank you. I appreciate it, I will be looking forward to shopping more with you guys!
Natacha
LEAU Clothing Customer
Thank you so much for the quick response. I'm excited to continue on this journey. Time to get my SKINNY gummies!
Jackie
Boujee Hippie Customer
Thank you so much for all of your help! I will continue to order from you all and I understand mistakes do happen. Have a wonderful day!
Haili
Oh Polly Customer
Great communication and fast response! Thank you!!
Sherry
Scentiment Customer
Thank you very much! I appreciate the update and the replacement shipment.
Elena
ARMRA Customer
Thank you, I greatly appreciate it! Looking forward to using the product.
Cara
YENSA Customer
Amazing...thank you so much. Love my Armra.
Antonio
ARMRA Customer
Thank you so much for your help! Have a good day.
Gerardo
Wildflower Cases Customer

Built For You

Customizable, always-on support.

Work collaboratively, or stay hands-off—choose your level of support.

Work together with our support reps to resolve issues, or let us take all shipping-related claims off your hands. You decide your level of involvement.

Get complete visibility into all customer interactions (unlike other providers).

Regardless of how involved you choose to be in the process, you'll always have full visibility of all claims and communications with your customers.

Deliver 24/7 support to your customers.

Your customers will always have access to a live agent for all shipping issues, with resolutions reached in minutes.

Get direct, 24/7 access to brand support via a dedicated Slack channel.

Your customers aren't the only ones who need 24/7 support. Your dedicated customer support manager and help from the OP team is just a Slack message away, any time you need it.