24/7 Customer & Brand Support
"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."
Director of Customer Experience
We’ve eliminated over 25K tickets for our brands.
More coverage across more claim types—let us handle the time-consuming and low-value tickets so your CS team can get back to what really matters.
With a 16m average resolution, your customers will have more time to shop.
Built For You
Customizable, always-on support.
Work collaboratively, or stay hands-off—choose your level of support.
Work together with our support reps to resolve issues, or let us take all shipping-related claims off your hands. You decide your level of involvement.
Get complete visibility into all customer interactions (unlike other providers).
Regardless of how involved you choose to be in the process, you'll always have full visibility of all claims and communications with your customers.
Deliver 24/7 support to your customers with a 16m average resolution time.
Your customers will always have access to a live agent for all shipping issues, with resolutions reached in minutes.
Get direct, 24/7 access to brand support via a dedicated Slack channel.
Your customers aren't the only ones who need 24/7 support. Your dedicated customer support manager and help from the OP team is just a Slack message away, any time you need it.
decrease in ticket resolution time
“Now, if a customer experiences an issue we can simply direct the customer to submit a claim through OP, which only takes a fraction of the time.”
Emily Mcmorran, CX Lead