Product Warranty

Product warranties—launching in 2024.

Product warranties—launching in 2024.

Product warranties—launching in 2024.

Product warranties—launching in 2024.

Product warranties—launching in 2024.

For brands new to product protection, those with existing warranty products, or brands looking to expand their offerings—we’ve got you covered.

For brands new to product protection, those with existing warranty products, or brands looking to expand their offerings—we’ve got you covered.

For brands new to product protection, those with existing warranty products, or brands looking to expand their offerings—we’ve got you covered.

For brands new to product protection, those with existing warranty products, or brands looking to expand their offerings—we’ve got you covered.

For brands new to product protection, those with existing warranty products, or brands looking to expand their offerings—we’ve got you covered.

Product protection in 3 easy steps.

You add warranty coverage to your PDP. Our expert agents handle all warranty claims with 24/7 support. Your customers are happy, and your brand is protected.

1

Customers can optionally purchase product protection from the PDP.

Customers can optionally purchase product protection from the PDP.

Get set up quick by adding our protection widget (a tiny snippet of code) to your PDP. We're integrated with all major platforms and apps.

Get set up quick by adding our protection widget (a tiny snippet of code) to your PDP.

Get set up quick by adding our protection widget (a tiny snippet of code) to your PDP.

2

Accidents happen. When they do, your customers can file a claim on your branded portal, on a custom URL.

Accidents happen. When they do, your customers can file a claim on your branded portal, on a custom URL.

Drops, spills, scratches, product failure—life is unpredictable. Luckily, claim-filing isn’t. Your customers painlessly file claims through a simple, guided, quiz-style form.

Learn more

3

Our (your new) 24/7 support team will resolve the claim in under an hour.

Our (your new) 24/7 support team will resolve the claim in under an hour.

Our highly-trained agents will assess and resolve the customer's claim using carrier data and all information collected, in record time.

Learn more

We're redefining post-purchase excellence.

We're redefining post-purchase excellence.

We're redefining post-purchase excellence.

We're redefining post-purchase excellence.

We're redefining post-purchase excellence.

With insights from leading brands and our industry expertise, we’ve built a powerful product protection offering.

With insights from leading brands and our industry expertise, we’ve built a powerful product protection offering.

With insights from leading brands and our industry expertise, we’ve built a powerful product protection offering.

With insights from leading brands and our industry expertise, we’ve built a powerful product protection offering.

With insights from leading brands and our industry expertise, we’ve built a powerful product protection offering.

Claim resolutions, your way.

Decide how your brand will handle resolutions and do it all directly from our portal, quickly and easily.

Decide how your brand will handle resolutions and do it all directly from our portal, quickly and easily.

Decide how your brand will handle resolutions and do it all directly from our portal, quickly and easily.

Decide how your brand will handle resolutions and do it all directly from our portal, quickly and easily.

Decide how your brand will handle resolutions and do it all directly from our portal, quickly and easily.

Require a return of the original item.

Send a full replacement or replacement parts.

Send a full refund or a gift card.

Send a refund or a gift card PLUS a full replacement or replacement part.

Repair items through OP and our trusted partners.

Get a quick look at the resolution process and all of the options we can provide.

Get a quick look at the resolution process and all of the options we can provide.

Get a quick look at the resolution process and all of the options we can provide.

Get a quick look at the resolution process and all of the options we can provide.

Get a quick look at the resolution process and all of the options we can provide.

See how to create claim type templates and apply them to specific products or categories within our platform.

See how to create claim type templates and apply them to specific products or categories within our platform.

See how to create claim type templates and apply them to specific products or categories within our platform.

See how to create claim type templates and apply them to specific products or categories within our platform.

See how to create claim type templates and apply them to specific products or categories within our platform.

Guide customers and CS agents to faster resolutions.

Use templates to surface common resolutions to issues during the claim-filing process.

Use templates to surface common resolutions to issues during the claim-filing process.

Use templates to surface common resolutions to issues during the claim-filing process.

Use templates to surface common resolutions to issues during the claim-filing process.

Use templates to surface common resolutions to issues during the claim-filing process.

Build custom claim types based on common or known issues.

Enable customer self-service resolutions with prompts and tips.

Guide CS agents with custom content based on both the claim type and product or product categories.

Granular control of your product warranty offerings.

Decide how each claim type is resolved and apply rules across products and product categories.

Decide how each claim type is resolved and apply rules across products and product categories.

Decide how each claim type is resolved and apply rules across products and product categories.

Decide how each claim type is resolved and apply rules across products and product categories.

Decide how each claim type is resolved and apply rules across products and product categories.

Control your offering with rules based on specific products or product categories.

Set up legacy warranties to ensure they're supported through our customer care team.

Watch a quick overview of how to edit and create macros.

Watch a quick overview of how to edit and create macros.

Watch a quick overview of how to edit and create macros.

Watch a quick overview of how to edit and create macros.

Watch a quick overview of how to edit and create macros.

Get an early look at how the claims-filing process works for purchases made in-store.

Get an early look at how the claims-filing process works for purchases made in-store.

Get an early look at how the claims-filing process works for purchases made in-store.

Get an early look at how the claims-filing process works for purchases made in-store.

Get an early look at how the claims-filing process works for purchases made in-store.

Warranty support for in-store purchases.

Support both online and in-store purchases with product protection offerings.

Support both online and in-store purchases with product protection offerings.

Support both online and in-store purchases with product protection offerings.

Support both online and in-store purchases with product protection offerings.

Support both online and in-store purchases with product protection offerings.

Require a receipt to claim warranty.

Our CS team will manually validate the products and receipt in the claim.

Set up warranty coverage for specific timelines on products or product categories.

Visibility and control of all communications.

Even though we’ll handle the CS for you, we’re big on transparency and customization.

Transparent communication and visibility into claims

Get full access to all communications and interactions with your customers, even when we handle the tickets.

Custom macros in your brand voice

Customization is our speciality. You can create custom macros based on our core messaging so you can always sound like you.

Coming Q1 2024

Get early access.

Get early access.

Get early access.

Get early access.

Get early access.

While we’re still in the building process, you have an opportunity to get in on the ground floor. Let’s chat about your specific needs or desires and create a product protection offering built for your success.

While we’re still in the building process, you have an opportunity to get in on the ground floor. Let’s chat about your specific needs or desires and create a product protection offering built for your success.

While we’re still in the building process, you have an opportunity to get in on the ground floor. Let’s chat about your specific needs or desires and create a product protection offering built for your success.

While we’re still in the building process, you have an opportunity to get in on the ground floor. Let’s chat about your specific needs or desires and create a product protection offering built for your success.

While we’re still in the building process, you have an opportunity to get in on the ground floor. Let’s chat about your specific needs or desires and create a product protection offering built for your success.

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