Gorgias + Order Protection
Order and claim details on every Gorgias ticket, plus a macro with the claim link.
What it does
Your agents see Order Protection details in a widget on each Gorgias ticket: the products, the claim type, the claim status and a link to open the claim. They can start a claim from the widget, or send the shopper a claim link with a ready-made macro. The integration does not create tickets. It adds claim context to the tickets you already have.
How it works
In Gorgias, go to Settings › App Store › All apps and search for Order Protection.
Click Connect App, then authorize it.
Order Protection creates a macro and a ticket widget for you. The app then shows on your HTTP Integration and My apps pages.
Agents file claims from the widget, or send the macro so the shopper can file the claim.
What your team sees on a ticket
Customer, order and product details
The claim type and the claim status
A link that opens the claim in Order Protection
Protected orders, each with a File a Claim or View Claim button
Turn your Gorgias content into SOPs
If you use claim automation, Order Protection can read your Gorgias macros and recent conversations with read-only access, then draft standard operating procedures for your AI agent. Drafts do nothing until you approve them, and conversations are discarded once the drafts are written. This is rolling out gradually; ask your Customer Success Manager if you don’t see it yet.
About Gorgias
Gorgias is a help desk built for ecommerce brands. It brings email, chat and social conversations into one inbox.
