Below is a general overview of how payouts work at OrderProtection.com. As always, the specific terms (including any variations in coverage or reimbursement limits) depend on your contract. If you have questions about your exact arrangement, refer to your contract or reach out to your Customer Success Manager (CSM) for assistance. This information represents our standard practice.

Monthly Payouts

We issue payouts on a monthly basis, comparing:

• Revenue Share – Your contracted percentage of Order Protection fees generated.

• Claim Reimbursements – The total reimbursement amount credited to you for approved claims.

You will always receive the greater of these two totals each month. This ensures you get the highest possible payout based on both your protected orders and the approved claims we resolve on your behalf.

Claim Types Typically Covered

We strive to handle a broad range of shipping and delivery issues to reduce your workload. Commonly covered issues include lost, stolen, damaged, or wrong items. To learn more about each eligible claim type and what may fall outside of standard coverage, click here for the full Claim Types article.

Note: Coverage specifics vary by contract. Be sure to review your agreement or consult with your CSM if you have any questions about what is covered for your store.

Viewing Payouts Each Month

On the main Payouts screen, you’ll see a summary of your payout totals, including a breakdown by month. By expanding a specific month (e.g., “January 2025,” “February 2025,” etc.), you can view:

• Current Payout Amount – The total of your expected payout so far for that month.

• Revenue Share – A quick look at your total revenue share for that period.

• Claim Reimbursements – The total value of approved claim reimbursements.

• Not Reimbursed – The total value of claims that were not reimbursed.

You can also see Payment Status labels indicating where each month’s payout is in the billing or disbursement cycle:

• Current Cycle – The payout period is still in progress; funds are not yet finalized.

• Processing – Funds are being processed and will soon be disbursed.

• Paid – Funds have already been disbursed and should be reflected in your account.

• Failed – There was an issue disbursing your funds (e.g., invalid payment method). Contact your CSM to resolve any failed status.

How to View Detailed Breakdowns and Export CSVs

From your Payouts page, you can click on 'View' beside the label for each respective section for an in-depth look at your current or past payouts:

• Revenue Share View – Shows each protected order, its protection fee, and your share based on your contracted percentage.

• Reimbursed View – Details every claim that has been approved and reimbursed, along with the reimbursement amount and resolution type (e.g., reship or store credit).

• Not Reimbursed View – Lists the claims that have been filed but were ultimately not reimbursed, with a clear indicator of why or how it was resolved.

Within each view, you can often export the data to a CSV file for your records or further analysis. Simply look for the “Export” or “Download CSV” option, typically located in the top-right corner of the screen.

How to Manage Payout Methods

1. Go to Finance → Payouts in the left-hand menu.

2. Click the Add Payout Method button (often located in the top-right corner near your total payout information).

   

   
   

3. Fill in the requested details which are required by our payout partner Tipalti.

4. Once you have finished entering your information and verifying your payout details, your new payout method will be saved and applied to future payouts.

Discounts

Starting November 1st, 2024, any discounts applied to Order Protection within an order will not be reimbursed as part of your payout. We will charge the full amount of the cost of Order Protection per protected order during your billing cycle, and your payout will be updated accordingly.

If you would like to prevent Order Protection from being discounted at the time of purchase, please refer to your e-commerce platform’s help articles for instructions on excluding certain products or fees from promotional discounts.

Questions?

If you need clarification on any of the information above—or anything specific to your particular setup—please refer to your contract or get in touch with your CSM. We’re here to help make your payout process and coverage as smooth as possible.