White-label shipping protection with HexClad.
We're proud to provide 24/7 support to both the HexClad team,
and their customers.
Claims
Filing a claim is fast and easy for their customers at claims.hexclad.com
Custom domains are available to all of our customers. For white labelling, we remove all of our Order Protection branding.
Testimonial
"Love this team."
"Many people have asked me what has led to my success at HexClad. How have I been able to create a great pre and post purchase support program for our customers?
Here is the answer: Create frictionless experiences for your customers and employees by working with partners that share similar values.
HexClad accomplishes this with great partners like OrderProtection.com. They are willing to build on our vision for customer to have a great experience, and our employees to have all the tools they need to deliver great experiences."
Emails
Custom emails for all customer communications.
Every interaction and touchpoint that HexClad customers have with our CS team or services is fully branded to HexClad.
We provide 24/7 support
to both the Hexclad team,
and their customers.
We strive for strong collaboration and total transparency with all our brands.
24/7 Brand Support
We work collaboratively for unique cases in a 24/7 supported slack channel.
Always-On, Transparent Support
HexClad has complete visibility into all their customer interactions.
Here's what their customers are saying about
their support experience we provided.
Seamlessly connecting
through integrations.
Enhancing fraud prevention and customer service for HexClad
Proactive fraud prevention.
In cases where we detect suspected fraudulent activity, a police report is requested. This measure has significantly reduced the number of fraudulent claims.
Kustom Kustomer integration.
We created a custom integration for Hexclad Cookware with Kustomer, ensuring their customer service remains in sync by automatically updating claim information. This guarantees that all teams are always up-to-date on every individual case.
"Doing the right thing for the customer"
"It’s not just doing the right thing for the business, it’s doing the right thing for the customer. Doing the right thing for the customer will pay off for the business down the road."
Michael Ludwig, Head of CX at Hexclad joined our CEO, Tanner Chatterley for an episode of the OP show where he dives deep into his views and beliefs on building a world-class customer experience, sharing incredible stories from his time at Lexus, Hulu, and HexClad.
White label our CS and shipping protection services.
Give your customers a world-class support experience all under your brand name.
