Product protection in 3 easy steps.
You add warranty coverage to your PDP. Our expert agents handle all warranty claims with 24/7 support. Your customers are happy, and your brand is protected.
Claim resolutions, your way.
Require a return of the original item.
Send a full replacement or replacement parts.
Send a full refund or a gift card.
Send a refund or a gift card PLUS a full replacement or replacement part.
Repair items through OP and our trusted partners.
Guide customers and CS agents to faster resolutions.
Build custom claim types based on common or known issues.
Enable customer self-service resolutions with prompts and tips.
Guide CS agents with custom content based on both the claim type and product or product categories.
Granular control of your product warranty offerings.
Control your offering with rules based on specific products or product categories.
Set up legacy warranties to ensure they're supported through our customer care team.
Warranty support for in-store purchases.
Require a receipt to claim warranty.
Our CS team will manually validate the products and receipt in the claim.
Set up warranty coverage for specific timelines on products or product categories.
Visibility and control of all communications.
Even though we’ll handle the CS for you, we’re big on transparency and customization.
Transparent communication and visibility into claims
Get full access to all communications and interactions with your customers, even when we handle the tickets.
Custom macros in your brand voice
Customization is our speciality. You can create custom macros based on our core messaging so you can always sound like you.
Coming Q1 2024