12 feb 2022
Brian is a senior product manager at Order Protection.
We’re excited to announce that Order Protection is now supporting brands and retailers on the Magento eCommerce platform!
This integration will allow brands with Magento (Adobe Commerce) stores to easily add the Order Protection experience to their checkout, giving them access to powerful features and tools that can help improve their customers’ post-purchase and shipping experiences. We are thrilled to be able to provide Order Protection support to Magento stores in addition to those on the Shopify platform.
We can’t wait to see the opportunities that will come out of this partnership. With more than 160,000 stores on the Magento platform, that’s a lot of potential orders that can be protected!
How does Order Protection work with brands on the Magento platform?
Retailers with Magento stores can offer the full range of Order Protection services to their customers. When customers protect their order, they’re completely covered in the event of any issues during the delivery process. Package theft, lost or damaged packages, incorrect or missing items, and other common shipping issues are covered, and customers have access to a simple claims submission process to resolve their issue.
Once in the Order Protection platform, claims are handled by a skilled, highly trained team. Customer support is available 24/7, and reps communicate directly with customers to ensure a personalized, efficient experience. Once claims are approved, orders are then typically refunded or reshipped within the hour.
Shipping issues happen, but with Order Protection, brands on the Magento platform can have peace of mind knowing their customers are in capable hands.
Brand benefits of using Order Protection
Brands that invest in their post-purchase and shipping experiences see improved customer satisfaction and loyalty, increased profits, and enhanced insights into their most common shipping issues.
Improved customer satisfaction and loyalty
When shipping issues happen, customers start from a place of disappointment, and maybe even annoyance. It’s up to your support teams to make sure they’re doing everything they can to not aggravate the situation further.
With Order Protection, your customers can expect a quick response from our team of support experts. Once their claim is being handled, a resolution is typically reached within an hour. Your customer feels seen, cared for, and with a solution in-process, they can go about the rest of their day. They’re satisfied with how your brand responded to the issue, and more likely to continue shopping with you in the future.
When you trust Order Protection to handle your shipping claims, you open the door for a new, profitable revenue stream for your business. The revenue sharing program puts money in your pocket and, with Order Protection expert reps handling claims from shipping issues, you’ll save money where you’d typically be paying your own support teams. Plus, the added time savings allow you to focus on what matters most in your business.
What’s better than quick resolutions for shipping issues? Stopping them before they happen. With the Order Protection end-to-end customer service platform, brands get full visibility into their shipping issues. With this data, they can identify problem areas and reoccurring issues that may be fixable on their end to prevent future mishaps and headaches.
About Magento eCommerce
Magento is a feature-rich, open-source eCommerce platform that provides businesses with a wide range of tools and capabilities for creating and managing an online store. It offers flexibility and customization options, as well as integrations with various payment gateways and shipping carriers. Magento also provides strong security features and a supportive community, helping businesses to succeed and grow in the digital market.