New
How Oh Polly Increased their NPS by 210%
How Oh Polly Increased their NPS by 210%
Industry-leading support in just a few clicks; resolutions in minutes.
Reduce CS tickets, get free 24/7 support for your customers,
and boost profits with shipping protection.
Resolving customer issues for the finest global eCommerce brands
Resolving shipping issues for
leading ecommerce Brands gloablly
210%
increase in NPS score
increase in NPS score
84%
decrease in ticket resolution time
decrease in ticket resolution time
decrease in ticket
resolution time
“Now, if a customer experiences an issue we can simply direct the customer to submit a claim through OP, which only takes a fraction of the time.”
“Now, if a customer experiences an issue we can simply direct the customer to submit a claim through OP, which only takes a fraction of the time.”
Exceed SLAs, Improve CSAT
We solve the pain points that keep CX leaders up at night.
Internal Only
Internal Only
Internal Only
Partnered with us
Partnered with us
Partnered with us
Spending hours hiring, training, and onboarding only for CS employees to leave.
Spending hours hiring, training, and onboarding only for
CS employees to
leave.
Spending hours hiring, training, and onboarding only for CS employees to leave.
Leave CS for all shipping claims to us—our team is ready to support your customers.
Leave CS for all shipping claims to us—our team is ready to support your customers.
Leave CS for all shipping claims to us—our team is ready to support your customers.
Falling short of meeting SLAs across multiple customer touchpoints and channels.
Falling short of meeting SLAs across multiple customer touchpoints and channels.
Falling short of meeting SLAs across multiple customer touchpoints and channels.
Deliver on SLAs while improving CSAT with our efficient, brand-aligned support team.
Deliver on SLAs while improving CSAT with our efficient,
brand-aligned
support team.
Deliver on SLAs while improving CSAT with our efficient, brand-aligned support team.
Lack of after-hours support frustrating customers who need assistance.
Lack of after-hours support frustrating customers who need assistance.
Lack of after-hours support frustrating customers who need assistance.
Providing 24/7 support to keep customers happy and engaged.
Providing 24/7 support to keep customers
happy and engaged.
Providing 24/7 support to keep customers happy
and engaged.
How It Works
Fewer claims and happier customers, here's how it works
$1.55
Protection for Damage, Loss, Theft & More!
Or use our branded version.
Skatie Order Protection
Protection for Damage, Loss, Theft & More!
$1.55
Use your brand name and fonts.
1
Add our lightweight widget to your cart.
2
Customers file a claim for shipping issues.
3
Our 24/7 support reships or refunds approved claims (97%)
4
Receive a monthly payout in rev share.
$1.55
Protection for Damage, Loss, Theft & More!
Or use our branded version.
Skatie Order Protection
Protection for Damage, Loss, Theft & More!
$1.55
Use your brand name and fonts.
1
Add our lightweight widget to your cart.
2
Customers file a claim for shipping issues.
3
Our 24/7 support reships or refunds approved claims (97%)
4
Receive a monthly payout in rev share.
1
Add our lightweight widget to your cart.
2
Customers file a claim for shipping issues.
3
Our 24/7 support reships or refunds approved claims (97%)
4
Receive a monthly payout in rev share.
$1.55
Protection for Damage, Loss, Theft & More!
Or use our branded version.
Skatie Order Protection
Protection for Damage, Loss, Theft & More!
$1.55
Use your brand name and fonts.
1
Add our lightweight widget to your cart.
2
Customers file a claim for shipping issues.
3
Our 24/7 support reships or refunds approved claims (97%)
4
Receive a monthly payout in rev share.
$1.55
Protection for Damage, Loss, Theft & More!
Or use our branded version.
Skatie Order Protection
Protection for Damage, Loss, Theft & More!
$1.55
Use your brand name and fonts.
1
Add our lightweight widget to your cart.
2
Customers file a claim for shipping issues.
3
Our 24/7 support reships or refunds approved claims (97%)
4
Receive a monthly payout in rev share.
Your customers will love 16m resolutions
to their shipping issues.
We’ll reship or refund the customer
and reimburse you on approved claims for:
Lost
Stolen
Damaged
Wrong items
Delivered not received
Wrong address (carrier)
We’ll lighten the load further and handle
all of your CS tickets for:
Wrong address (customer)
Returned to sender
Defective items
Carrier did not receive
Late shipping
Product not as described
Missing items
We’ll reship or refund the customer and reimburse you on approved claims for:
Lost
Stolen
Damaged
Wrong items
Delivered not received
Wrong address (carrier)
We’ll lighten the load further and handle all of your CS tickets for:
Wrong address (customer)
Returned to sender
Defective items
Carrier did not receive
Late shipping
Product not as described
Missing items
We’ll reship or refund the customer and reimburse you on approved claims for:
Lost
Stolen
Damaged
Wrong items
Delivered not received
Wrong address (carrier)
We’ll lighten the load further and handle all of your CS tickets for:
Wrong address (customer)
Returned to sender
Defective items
Carrier did not receive
Late shipping
Product not as described
Missing items
Benefits For Everyone
Watch CS tickets fall — and profits skyrocket.
For CX Teams
For Founders
CX Teams
Enhance your CX with supercharged 24/7 support.
Eliminate low-value tickets for post-purchase issues
Keep tabs on customer comms with full visibility
Scale support as claim volume increases with growth
Streamline claims and customer communications
"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."
Sandy Sloan
Head of Customer Experience
For CX Teams
For Founders
CX Teams
Enhance your CX with supercharged 24/7 support.
Eliminate low-value tickets for post-purchase issues
Keep tabs on customer comms with full visibility
Scale support as claim volume increases with growth
Streamline claims and customer communications
"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."
Sandy Sloan
Head of Customer Experience
For CX Teams
For Founders
CX Teams
Enhance your CX with supercharged 24/7 support.
Eliminate low-value tickets for post-purchase issues
Keep tabs on customer comms with full visibility
Scale support as claim volume increases with growth
Streamline claims and customer communications
"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."
Sandy Sloan
Head of Customer Experience
For CX Teams
For Founders
CX Teams
Enhance your CX with supercharged 24/7 support.
Eliminate low-value tickets for post-purchase issues
Keep tabs on customer comms with full visibility
Scale support as claim volume increases with growth
Streamline claims and customer communications
"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."
Sandy Sloan
Head of Customer Experience
For CX Teams
For Founders
CX Teams
Enhance your CX with supercharged 24/7 support.
Eliminate low-value tickets for post-purchase issues
Keep tabs on customer comms with full visibility
Scale support as claim volume increases with growth
Streamline claims and customer communications
"Order Protection is THE BEST partner you could ask for to help protect your customer experience. We've had great success."
Sandy Sloan
Head of Customer Experience
OP Champions
Chat with CS & eCommerce leaders about us.
Meet our Champions
Co-Founder & COO
Director of Customer Operations
VP of Conversion Rate and Site Optimization
Senior Manager of eCommerce
Head of Customer Service
Head of Customer Experience
Customer Experience
85,000+ shipping claims resolved
and 85k fewer claims for our brands to solve
OP Champions
Chat with CS & eCommerce leaders about us.
Meet our Champions
Co-Founder & COO
Director of Customer Operations
VP of Conversion Rate and Site Optimization
Senior Manager of eCommerce
Head of Customer Service
Head of Customer Experience
Customer Experience
85,000+ shipping claims resolved
and 85k fewer claims for our brands to solve
OP Champions
Chat with CS & eCommerce leaders about us.
Meet our Champions
Co-Founder & COO
Director of Customer Operations
VP of Conversion Rate and Site Optimization
Senior Manager of eCommerce
Head of Customer Service
Head of Customer Experience
Customer Experience
85,000+ shipping claims resolved
and 85k fewer claims for our brands to solve
OP Champions
Chat with CS & eCommerce leaders about us.
Meet our Champions
Co-Founder & COO
Director of Customer Operations
VP of Conversion Rate and Site Optimization
Senior Manager of eCommerce
Head of Customer Service
Head of Customer Experience
Customer Experience
85,000+ shipping claims resolved
and 85k fewer claims for our brands to solve
OP Champions
Chat with CS & eCommerce leaders about us.
Meet our Champions
Co-Founder & COO
Director of Customer Operations
VP of Conversion Rate and Site Optimization
Senior Manager of eCommerce
Head of Customer Service
Head of Customer Experience
Customer Experience
85,000+ shipping claims resolved
and 85k fewer claims for our brands to solve
Built For You
Brand and customer care, tailored to you.
Streamlined support
We provide 24/7 support for your customers and you, including SMS options and integrations with major support platforms.
Flexible customization
Completely branded to your company, we're the most flexible solution on the market.
Instant insights
Analyze recurring issues, and measure customer satisfaction all from one place.
Complete visibility
Full access to all customer communications and claims, so you’re always in the loop.
Optimization Tools
Optimize every aspect of shipping protection.
Optimization Tools
Optimize every aspect of shipping protection.
Optimization Tools
Optimize every aspect of shipping protection.
Optimization Tools
Optimize every aspect of shipping protection.
Optimization Tools
Optimize every aspect of shipping protection.
Custom Secure Solution
Flexible, compliant, and trusted.
"Many people have asked me what has led to my success at HexClad. HexClad accomplishes this with great partners like OrderProtection.com. They are willing to build on our vision for customer to have a great experience, and our employees to have all the tools they need to deliver great experiences."
— Michael Ludwig, Head of Customer Service
Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.
Seamlessly integrate into your tech stack, and connect to leading eCommerce platforms and apps.
Gabe Larsen
Chief Marketing Officer
Breanna Moreno
VP Of Customer Experience
Michael Ludwig
Head of Customer Service
Sandy Sloan
Head of Customer Experience
Eli Weiss
VP Retention Advocacy
Gabe Larsen
Chief Marketing Officer
Breanna Moreno
VP Of Customer Experience
Michael Ludwig
Head of Customer Service
Sandy Sloan
Head of Customer Experience
Eli Weiss
VP Retention Advocacy
Gabe Larsen
Chief Marketing Officer
Breanna Moreno
VP Of Customer Experience
Michael Ludwig
Head of Customer Service
Sandy Sloan
Head of Customer Experience
Eli Weiss
VP Retention Advocacy
Gabe Larsen
Chief Marketing Officer
Breanna Moreno
VP Of Customer Experience
Michael Ludwig
Head of Customer Service
Sandy Sloan
Head of Customer Experience
Eli Weiss
VP Retention Advocacy
Gabe Larsen
Chief Marketing Officer
Breanna Moreno
VP Of Customer Experience
Michael Ludwig
Head of Customer Service
Sandy Sloan
Head of Customer Experience
Eli Weiss
VP Retention Advocacy
For Business
For Shoppers
NEW EPISODE WITH PRINCESS POLLY
->
For Business
For Shoppers
NEW EPISODE WITH PRINCESS POLLY
->
For Business
For Shoppers
NEW EPISODE WITH PRINCESS POLLY
->
Schedule a demo with us
Wow-worthy support is just a demo away.
Protect orders, boost customer loyalty, and start seeing new revenue roll in.
By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.
Schedule a demo with us
Wow-worthy support is just a demo away.
Protect orders, boost customer loyalty, and start seeing new revenue roll in.
By submitting this form, you agree to receive promotional messages from Order Protection and agree to the Privacy Policy.